1623045 - Raspberry Pi Buster takes 10 minutes to start, mostly in PK11SymKeyStr. Certificate / PKCS related?

Status: UNCONFIRMED

(Thunderbird :: General, defect, P4)

Description

[fgould1234]

User Agent: Mozilla/5.0 (X11; Linux armv7l) AppleWebKit/537.36 (KHTML, like Gecko) Raspbian Chromium/78.0.3904.108 Chrome/78.0.3904.108 Safari/537.36

Steps to reproduce:

Installed thunderbird on RPi4B Raspbian Buster 4.19. Started app from menu list.

Actual results:

The app does something for 10 minutes using 25% CPU. Once window builds, takes minutes to open an email. Same when attempting to reply.

Expected results:

App starts and displays email and when selected allows user to reply or other options without taking minutes to show a window.

Comment 1

[Wayne Mery (:wsmwk)]

Please run the performance profiler:

1. Use Thunderbird 68 from https://www.thunderbird.net/en-US/channel/
2. Install profiler add-on - download add-on file from https://github.com/firefox-devtools/Gecko-Profiler-Addon/blob/master/gecko_profiler.xpi?raw=true and then in Tools > add-ons click the gear to install add-on from file
3. Follow instructions at https://profiler.firefox.com/ (videos BASED ON FIREFOX at https://profiler.firefox.com/docs/#/./videos-intro )
4. Create a profiler URL and post it here.

Comment 2

[fgould1234]

Attachment: thunderbird-gecko-output.txt

Output from gecko-profiler console when /etc/environment contains the following:
MOZ_PROFILER_STARTUP=1
MOZ_PROFILER_SHUTDOWN=/home/fgould/Desktop/thunderbird.txt
MOZ_PROFILER_STARTUP_ENTRIES=20000000

Comment 3

[fgould1234]

Attachment: thunderbird-gecko-output2.txt

Second attempt to load thunderbird with gecko-profiler as temporary addon.

Comment 4

[fgould1234]

Attachment: thunderbird-gecko-output3.txt

Comment 5

[fgould1234]

The instructions say to click on Tools > add-ons but I could not find add-ons under the tools option. Because there is an Add-ons option, I selected that and was able to select the gecko-profiler.xpi as a Temporary Add-on. After I was able to enable the gecko-profiler in thunderbird, I captured the console information as the thunderbird-output3.txt. Below is the content of the /etc/environment file. However, a shutdown file was never generated.

MOZ_PROFILER_STARTUP=1
MOZ_PROFILER_SHUTDOWN=/home/fgould/Desktop/thunderbird.txt
MOZ_PROFILER_STARTUP_ENTRIES=20000000

I hope this helps but am available to try different instructions to get the data needed.

Comment 6

[fgould1234]

(In reply to fgould1234 from comment #2)

Created attachment 9134097 [details]
thunderbird-gecko-output.txt

Output from gecko-profiler console when /etc/environment contains the following:
MOZ_PROFILER_STARTUP=1
MOZ_PROFILER_SHUTDOWN=/home/fgould/Desktop/thunderbird.txt
MOZ_PROFILER_STARTUP_ENTRIES=20000000

(In reply to fgould1234 from comment #5)

The instructions say to click on Tools > add-ons but I could not find add-ons under the tools option. Because there is an Add-ons option, I selected that and was able to select the gecko-profiler.xpi as a Temporary Add-on. After I was able to enable the gecko-profiler in thunderbird, I captured the console information as the thunderbird-output3.txt. Below is the content of the /etc/environment file. However, a shutdown file was never generated.

MOZ_PROFILER_STARTUP=1
MOZ_PROFILER_SHUTDOWN=/home/fgould/Desktop/thunderbird.txt
MOZ_PROFILER_STARTUP_ENTRIES=20000000

I hope this helps but am available to try different instructions to get the data needed.

I read further and think I've captured more of what was requested, link below.

https://perfht.ml/2WmGcLZ

Comment 7

[fgould1234]

I figured out, finally, how to get the profile to load and operate in thunderbird. I was not able to do this with my own account because it locks up and fails to complete the report. This report is from an initial system without any email or accounts. Please let me know if there is more I can provide.

https://perfht.ml/2QqHjXi

Comment 8

[fgould1234]

Sorry for my sloppy cleanup job and extraneous posts. I wanted to close this issue without a solution with Raspbian Buster because my Arch Linux ARM 4.19 works fine with Thunderbird and that solves my problem. For further research, please see the link content below for someone else having problems with Buster.

https://www.raspberrypi.org/forums/viewtopic.php?f=28&t=268125&p=1629204

Comment 9

[Wayne Mery (:wsmwk)]

fgould, Thanks for the excellent detective work.

Ben, what do you make of the profile and https://www.raspberrypi.org/forums/viewtopic.php?f=28&t=268125&p=1629204 ?
I didn't get beyond what I see of 11% related to pk11, and 8% in a promise

Comment 10

[Ben Campbell]

I don't see much beyond what you did... on the native side there seems to be a load of time (25s) spent churning about with vectors of strings, which seem to be PK11SymKeyStr in the end. So maybe something to do with certificates? (all very hand-wavy I know, sorry!)

Comment 11

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 12

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 13

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 14

[Firefox Bug Husbandry Bot]

The severity of these bugs was changed, mistakenly, from normal to S3.

Because these bugs have a priority of --, indicating that they have not been previously triaged, these bugs should be changed to Severity of --.

Comment 15

[Wayne Mery (:wsmwk)]

In 1.5 weeks please try the beta from thunderbird.net/#channel and report results.
Thanks

Comment 16

[fgould1234]

Can you provide a link to the beta version? I cannot find the link for beta on the many websites. Just came to a dead end.

Comment 17

[Wayne Mery (:wsmwk)]

https://thunderbird.net/#channel

Comment 18

[fgould1234]

When I click on that link, what I see is https://drive.google.com/file/d/1th3FCLeA_qazYQPSsqXfbWEV_XcYnW2T/view?usp=sharing but cannot click any link to download the beta. If I follow the "Please follow these instructions to install Thunderbird" link, it takes me to https://support.mozilla.org/en-US/kb/installing-thunderbird-linux. I don't see any reference to the beta download there.

Comment 19

[Magnus Melin [:mkmelin]]

Seems the page thinks your system (ARM) is unsupported, and then

  <p class="unsupported-download p-links">
    Your system doesn't meet the <a href="/en-US/thunderbird/79.0beta/system-requirements/">requirements</a> to run Thunderbird.
  </p>
  <p class="linux-arm-download mb-8 p-links">
    Please follow <a href="https://support.mozilla.org/kb/installing-thunderbird-linux">these instructions</a> to install Thunderbird.
  </p>

Sancus, I guess we should still give a download link? Or at least properly show the unsupported text for that case

Comment 20

[Wayne Mery (:wsmwk)]

Sancus, Is ARM supported? I remember hearing someone say it is. If it is, why would we have to give the unsupported wording?

Comment 21

[Wayne Mery (:wsmwk)]

fgould, newer instructions https://github.com/thunderbird-conversations/thunderbird-conversations/wiki/Profiling-Conversation's-Performance

You can download the latest beta from http://archive.mozilla.org/pub/thunderbird/releases/80.0b3/

Comment 22

[Wayne Mery (:wsmwk)]

(In reply to Ben Campbell from comment #10)

I don't see much beyond what you did... on the native side there seems to be a load of time (25s) spent churning about with vectors of strings, which seem to be PK11SymKeyStr in the end. So maybe something to do with certificates? (all very hand-wavy I know, sorry!)

There is also significant activity checking blocklist and amo https://addons-amo.cdn.mozilla.net/amo-cad99cf5ec51b698578c.js

Comment 23

[Andrei Hajdukewycz [:sancus]]

The website has never considered ARM to be supported. It's news to me that it is. It sounds like the regular Linux builds do work on ARM? I can change the JS.

Comment 24

[fgould1234]

I do not see a linux arm version at the following link. I tried installing the released version but it would not accept my existing .thunderbird files. Is there a way to import an existing .thunderbird folder?

"You can download the latest beta from http://archive.mozilla.org/pub/thunderbird/releases/80.0b3/"

Comment 25

[Andrei Hajdukewycz [:sancus]]

As far as I know, we don't build on ARM and have never released on ARM, so if the regular linux builds don't work(which is what I thought originally) then there is no way to install beta or nightly without building it yourself.

Comment 26

[Magnus Melin [:mkmelin]]

(In reply to Andrei Hajdukewycz [:sancus] from comment #23)

The website has never considered ARM to be supported. It's news to me that it is. It sounds like the regular Linux builds do work on ARM? I can change the JS.

Must be getting these from third parties. I would change the text to say ARM builds are not officially supported, but can be obtained from the distro.

Comment 27

[fgould1234]

Update: I was able to migrate the .thunderbird folder and it is now running on RPiOS but still takes 5 minutes to load with the same 25% CPU consumption. If this is coming from third party, how do I report this for support? I don't see anything in about nor troubleshooting.

Comment 28

[fgould1234]

(In reply to fgould1234 from comment #27)

Update: I was able to migrate the .thunderbird folder and it is now running on RPiOS but still takes 5 minutes to load with the same 25% CPU consumption. If this is coming from third party, how do I report this for support? I don't see anything in about nor troubleshooting.

Interesting article relative to Thunderbird: https://www.zdnet.com/article/thunderbird-e-mail-client-survives-mozilla-layoffs/

Comment 29

[Wayne Mery (:wsmwk)]

I have doubts that we can do anything, but as next step I'd like to see a profile with version 78 started in safe mode with networking disabled and message retrieval at startup disabled. https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

profile instructions https://github.com/thunderbird-conversations/thunderbird-conversations/wiki/Profiling-Conversation's-Performance

Comment 30

[fgould1234]

Due to multiple anomalies in Raspios, I have migrated to the latest Exton Arch Linux ARM OS and Thunderbird runs successfully and quickly as one would expect for all operations (i.e. calendar and tasks). I suggest working with the Raspberry Pi Foundation support group to find a solution for their OS.

Comment 31

[Wayne Mery (:wsmwk)]

Thanks for the update