1623435 - Missing Menus in All Windows

Status: REOPENED

(Core :: Internationalization, defect, P3)

Description

[Frank]

Attachment: Firefox_context_menu.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:74.0) Gecko/20100101 Firefox/74.0

Steps to reproduce:

Opened Firefox. Also opened Firefox from links in e-mail. Neither work properly

Actual results:

Firefox menus do not appear in a new browser window (after restart) or windows opened from e-mails. The product is virtually unusable. How can it be so difficult to produce a menu for your browser UI?
Additionally, right-clicking opens a context menu without any visible items.

I'm going to check and see if there's interference from Intego security software that I am running...

Expected results:

Menus should be present on UI in all windows.

Comment 1

[Frank]

Ctrl-D is not bringing up bookmarks, so I can't find a way to bookmark any additional pages, such as this one.

Comment 2

[Francesco Lodolo [:flod]]

I'm going to dupe this against bug 1603956, since it's the same issue. Having said that, things should have drastically improved with 74, thanks to bug 1617092.

Comment 3

[Frank]

I'm running 74 so there can't be any "improvement" going on. Firefox started from the Mac dock has no menu bar. Firefox opened from e-mail links has no menu bar. Spawned windows have no menu bar. Time to use Safari.

Comment 4

[:Gijs (he/him)]

There must be a different cause here.

If you open the browser console (cmd-shift-j), do any messages show up e.g. when opening a new window?

Comment 5

[Zibi Braniecki [:zbraniecki][:gandalf]]

Hi Frank,

Thank you for your report.

Can you also check if the tooltip when you hover over the back/forward icons is also empty for you?

Comment 6

[Frank]

(In reply to Zibi Braniecki [:zbraniecki][:gandalf] from comment #5)

Hi Frank,

Thank you for your report.

Can you also check if the tooltip when you hover over the back/forward icons is also empty for you?

Yes, that's correct - the back/forward tooltips look like grey dots or smudges.

Comment 7

[Zibi Braniecki [:zbraniecki][:gandalf]]

And if you open the windows normally, they do appear. It only happens when you open a window from an email, right?

So, Steps To Reproduce are:

1. Launch Firefox 74 on MacOS
2. Open email client
3. Click on a link from an email client

Current behavior:

New window opens with missing labels in context menu and main window tooltips

Expected behavior:

New window opens with all menus with labels

Is that correct?

Comment 8

[Frank]

(In reply to Zibi Braniecki [:zbraniecki][:gandalf] from comment #7)

The above steps spawn a window that has no visible menu, and the back/forward button tooltips appear as grey dots.

Comment 9

[:Gijs (he/him)]

(In reply to Zibi Braniecki [:zbraniecki][:gandalf] from comment #7)

And if you open the windows normally, they do appear. It only happens when you open a window from an email, right?

In comment #3 the reporter already said that this also happens when opening Firefox from the dock.

Comment 10

[Francesco Lodolo [:flod]]

(In reply to Frank from comment #0)

I'm going to check and see if there's interference from Intego security software that I am running...

What about this part? Did you try?

Is there a way to manually remove all caches? -purgecaches would do it?

Comment 11

[Frank]

(In reply to Francesco Lodolo [:flod] from comment #10)

(In reply to Frank from comment #0)

I'm going to check and see if there's interference from Intego security software that I am running...

What about this part? Did you try?

Is there a way to manually remove all caches? -purgecaches would do it?

Turning off the Intego firewall and antivirus live scan produced one change: opening Firefox from the Mac dock gave me a window with menus. But any links clicked in an email opened windows with no menus. Then I deleted 4 cache files from a Mozilla Firefox cache folder and that DID seem to fix things. These 4 files: Cache.db, Cache.db-shm, Cache.db-wal, and a sub folder "fsCachedData" containing a single file.

The problem is I don't remember exactly the name of the parent directory. Maybe it was "org.mozilla.firefox". I won't know until those files get regenerated and that hasn't happened yet.

Comment 12

[Zibi Braniecki [:zbraniecki][:gandalf]]

Ah, on one hand, glad to hear your Firefox works now.

On the other, I'm worried if we can reproduce it :( I've been trying unsuccessfuly so far.

Comment 13

[Frank]

(In reply to Zibi Braniecki [:zbraniecki][:gandalf] from comment #12)

Ah, on one hand, glad to hear your Firefox works now.

On the other, I'm worried if we can reproduce it :( I've been trying unsuccessfuly so far.

OK, so here's something I just noticed: when (after reboot) I reopened Firefox, everything looked right, but when I clicked on your email link the new window opened with no menus, except that I was immediately prompted by Firefox to provide my password for autofill of the sign-in form. When I provided my password and the popup was dismissed, the new window instantly revealed its menu. That's a little weird.

Comment 14

[Makoto Kato [:m_kato]]

P3 since this seems to depends on user environment. But if this occurs on multiple environments, the priority may be raised.

Comment 15

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is P3 (Backlog,) indicating it has been triaged, the bug's Severity is being updated to S3 (normal.)