1624229 - facebook only top bar loads

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[khkoering]

Attachment: Screen Shot 2020-03-22 at 6.35.34 PM.png

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:74.0) Gecko/20100101 Firefox/74.0

Steps to reproduce:

Not sure

Actual results:

Months ago Facebook stopped loading properly on firefox. Only the top blue bar loads, the rest of the page is blank.
I have a MacBook laptop

Facebook loads on safari and chrome.
See attached picture.

Expected results:

The whole Facebook page should load.

Comment 1

[BugBot [:suhaib / :marco]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 2

[Andre Klapper]

Does the problem still happen if you start Firefox in Safe Mode? (Safe Mode disables add-ons, extensions and themes, hardware acceleration and some JavaScript stuff in order to exclude some possible reasons for problems.) See https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
And does this also happen with a new and empty profile? See https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile

Comment 3

[Luca Greco [:rpl] [:luca] [:lgreco]]

It would be also useful to attach the info from about:support (and also error logs in webconsole or BrowserConsole emitted when the issue is being triggered).

Comment 4

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 5

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 6

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 7

[Firefox Bug Husbandry Bot]

The severity of these bugs was changed, mistakenly, from normal to S3.

Because these bugs have a priority of --, indicating that they have not been previously triaged, these bugs should be changed to Severity of --.

Comment 8

[Oana Arbuzov [:oanaarbuzov]]

I'm not able to reproduce the issue on my side, Facebook page fully loads.
https://prnt.sc/xdbdtn

Tested with:
Browser / Version: Firefox Nightly 86.0a1 (2021-01-20)
Operating System: Windows 10 Pro

khkoering are you still able to reproduce it on your side?