1626589 - [mac] Outlook - skype widget not loading proper on the first attempts

Status: NEW

(Web Compatibility :: Desktop, defect, P3)

Description

[Cristian Fogel, QA [:cfogel]]

Attachment: Screenshot 0002-04-01 at 14.59.21.png

Affected versions

• 75.0; 76.0a1 (2020-03-31);

Affected platforms

• macOS 10.15.3;

Steps to reproduce

1. Launch Firefox, with a fresh profile; access https://outlook.live.com/
2. Log in with a valid account;
3. Size the browser on half your screen;
4. (optional) Click on the Search button;
5. Click on the Skype icon;

Expected result

• Skype web.app properly loaded;

Actual result

• Skype widget is loaded in a separate frame as well;
• after trying to re-open the frame is blank
• cleared by a page refresh;

Regression range

• will try checking for one asap;

Additional notes

• attached screenshot with the issue.

Comment 1

[Cristian Fogel, QA [:cfogel]]

Attachment: Screenshot 0002-04-01 at 14.59.45.png

Second attempt to reopen the widget (not after page refresh).

Comment 2

[Ethan Tseng [:ethan]]

Hi Mike, could you please set the priority flag?

Comment 3

[Mike Taylor [:miketaylr]]

Ksenia, does this reproduce for you? Can you take a look please?

Comment 4

[Ksenia Berezina [:ksenia]]

I can reproduce this, with slightly modified STR:

1. Login to https://outlook.live.com/
2. Click inside the search input or perform search
3. Click on the Skype icon

It happens in Firefox, Chrome and Safari, so this is an issue on the Outlook side. I'll reach out to the Outlook team to see if they can fix this

Comment 5

[Mike Taylor [:miketaylr]]

Attachment: bug in chrome

Yeah, I can reproduce in Chrome as well.

Comment 6

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is P3 (Backlog,) indicating it has been triaged, the bug's Severity is being updated to S3 (normal.)