1626796 - unable to delete locked-out account

Status: RESOLVED WONTFIX

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[goboating]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/80.0.3987.149 Safari/537.36

Steps to reproduce:

rarely use FF, everything is logged out, lost my phone and have no idea where the recovery code is.

Actual results:

I am locked out of my FF account and have no recourse

Expected results:

Like every other 2FA service out there, I should be able to DELETE the sync data and start over since I have access to the email address..
Just leaving that account there forever locked and starting over with an email that would exist only for this purpose is nonsensical. What's going to happen is that I won't use firefox at all.

Comment 1

[Firefox Bug Husbandry Bot]

Because this bug's Severity has not been changed from the default since it was filed, and it's Priority is -- (Backlog,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Comment 2

[lichfolky]

The same happened to me unfortunately,
also my secondary mail it's locked because an old primary account still exist.

This is not really a bug, seems more a feature request and it could be a way to ensure the GDPR "right to be forgotten" in any circumstance.

Comment 3

[Vijay Budhram]

Our current policy is to not allow this because we can't prove the person making the request owns the account. I've filed a follow up isue to track this https://mozilla-hub.atlassian.net/browse/FXA-7356.