1628238 - Thunderbird after reopening is showing default blank profile, instead already created one

Status: RESOLVED WORKSFORME

(Thunderbird :: General, defect)

Description

[dxtr80]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:74.0) Gecko/20100101 Firefox/74.0

Steps to reproduce:

1. Create a new TB profile, add email account
2. Close TB
3. Open TB

Actual results:

Sometimes, TB after reopening is showing the default (blank) profile, w/out emails, etc.
What worth to mention, TB profile is still in the path (in my case 60GB of data).
Cannot find a solution, reopen doesn't help.

Profile (account(s)) needs to be created from scratch.

Expected results:

TB after start is always showing emails, not a blank profile.

Comment 1

[dxtr80]

I have copied the "broken" profile, and can upload it if needed.

Comment 2

[Magnus Melin [:mkmelin] (away until Aug 10)]

Tried starting with "thunderbird.exe -P" and selecting the profile.
Are you always starting the same binary, or are you perhaps starting one installed in some other place for some of the cases?

Comment 3

[dxtr80]

Yes, started with thunderbird.exe --profilemanager, I created after new profile then after closing TB just trying to switch to the old one - got a blank profile.
I'm using a shortcut at Windows task bar.

Comment 4

[Magnus Melin [:mkmelin] (away until Aug 10)]

Did you also try --safe-mode?

Comment 5

[dxtr80]

Nope.
Still got this profile. I can try to reproduce.

Comment 6

[dxtr80]

Safe mode doesn't help, I was trying to create another AGAIN profile by profile manager and still old profile was not loaded as expected.

Comment 7

[dxtr80]

I just transferred the profile to another machine and got same story. Connected the profile via -p and got a blank profile after starting TB.
It looks like the profile is broken.

Comment 8

[Magnus Melin [:mkmelin] (away until Aug 10)]

Do you get anything in the Error Console?

Comment 9

[dxtr80]

Attachment: extensions.7z

TB extenstions

Comment 10

[dxtr80]

I did some switching between new created profile and old one.

As you can see in logs there is another username "Krysia" ("broken "profile was copied from this computer where the problem appeared), my username is "RPi", and computer where I'm trying to solve this problem as well.

Error Console:
2020-04-09 10:00:47 mail.setup INFO Initializing setup wizard

2020-04-09 10:00:47 mail.setup INFO Email account setup dialog loaded.

2020-04-09 10:00:47 mail.setup INFO switching to UI mode start

Error while loading 'jar:file:///C:/Users/Krysia/AppData/Roaming/Thunderbird/Profiles/rbd98mhw.default/extensions/%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D.xpi!/manifest.json' (NS_ERROR_FILE_NOT_FOUND) Extension.jsm:513
1586419247659 addons.xpi WARN Exception running bootstrap method startup on {e2fda1a4-762b-4020-b5ad-a41df1933103}: Error: Error while loading 'jar:file:///C:/Users/Krysia/AppData/Roaming/Thunderbird/Profiles/rbd98mhw.default/extensions/%7Be2fda1a4-762b-4020-b5ad-a41df1933103%7D.xpi!/manifest.json' (NS_ERROR_FILE_NOT_FOUND)(resource://gre/modules/Extension.jsm:513:20) JS Stack trace: readJSON/</<@Extension.jsm:513:20
[e-mail]:128:9
WebExtensions: Loading packed extension from C:\Users\RPi\AppData\Roaming\Thunderbird\Profiles\another_name_of_profile_name\extensions{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}.xpi ext-legacy.js:157
Ignoring unrecognized chrome manifest directive 'overlay'. chrome.manifest:3
Ignoring unrecognized chrome manifest directive 'overlay'. chrome.manifest:4
Ignoring unrecognized chrome manifest directive 'style'. chrome.manifest:5
Ignoring unrecognized chrome manifest directive 'style'. chrome.manifest:6
Ignoring unrecognized chrome manifest directive 'style'. chrome.manifest:30
Ignoring unrecognized chrome manifest directive 'style'. chrome.manifest:31
Ignoring unrecognized chrome manifest directive 'overlay'. chrome.manifest:32
Ignoring unrecognized chrome manifest directive 'style'. chrome.manifest:33
Ignoring unrecognized chrome manifest directive 'style'. chrome.manifest:34
Ignoring unrecognized chrome manifest directive 'overlay'. chrome.manifest:2
Ignoring unrecognized chrome manifest directive 'style'. chrome.manifest:3
Ignoring unrecognized chrome manifest directive 'style'. chrome.manifest:5
WebExtensions: Loading packed extension from C:\Users\RPi\AppData\Roaming\Thunderbird\Profiles\another_name_of_profile_name\extensions{c1ac4523-76c2-9995-adbd-d93bf5141bea}.xpi ext-legacy.js:157
WebExtensions: Loading add-on preferences from C:\Users\RPi\AppData\Roaming\Thunderbird\Profiles\another_name_of_profile_name\extensions{a300a000-5e21-4ee0-a115-9ec8f4eaa92b}.xpi ext-legacy.js:190
WebExtensions: Firing profile-after-change listeners for {a300a000-5e21-4ee0-a115-9ec8f4eaa92b} ext-legacy.js:194
WebExtensions: Loading add-on preferences from C:\Users\RPi\AppData\Roaming\Thunderbird\Profiles\another_name_of_profile_name\extensions{c1ac4523-76c2-9995-adbd-d93bf5141bea}.xpi ext-legacy.js:190
WebExtensions: Firing profile-after-change listeners for {c1ac4523-76c2-9995-adbd-d93bf5141bea} ext-legacy.js:194
2020-04-09 10:00:48 mail.setup INFO Shutting down email config dialog

Comment 11

[Emma Humphries ☕️🎸🧞‍♀️✨ (she/they) [:emceeaich] (Pacific Time) use needinfo]

These are current, open bugs with a Severity of critical. The Severity of these bugs is being changed to S2 to be consistent with the May 4 2020 Severity definitions.

Please let Release Management know if these bugs are still S2.

Comment 12

[Wayne Mery (:wsmwk)]

dxrt80, can you email me a zip of the broken profile?

Comment 13

[dxtr80]

@Wa(In reply to Wayne Mery (:wsmwk) from comment #12)

dxrt80, can you email me a zip of the broken profile?

Hi, nope profile copy was deleted by me some days ago. That was about 60GB of data and I reported this issue 2 months ago...

Comment 14

[Wayne Mery (:wsmwk)]

Ah well, it was worth a shot. Thanks for the update

Comment 15

[dxtr80]

Next time I will upload profile instantly, the question is if this will be secure? Regarding information inside profile...

BR,
Robert

Comment 16

[dxtr80]

I have the same problem again on the same computer as it happened last time.
How prepare archive with profile and w/out credentials?

Comment 17

[Anje]

Creating a profile is one thing but then do you set it as default so the 'profiles.ini' files knows what to open.
What are the current contents of the 'profiles.ini' file ?
It is in the Thunderbird folder located here: C:\Users\RPi\AppData\Roaming\Thunderbird
Please post image showing contents.

What profile is set as default in this location?
Help > Troubleshooting Information
Under 'Application Basics'
click on 'about:profiles'
Please post image showing all the profiles mentioned.

For the profile you want to use, below it will be a button 'Set as default profile' - click on that button.
Exit Thunderbird then restart and state results and repost info shown in 'profiles.ini' file.

Comment 18

[dxtr80]

@Anje Profile was not a problem (was set as default for sure) but blank profile after reopening Thunderbird (previously with working profile, accounts, emails etc.).
I was trying to delete credentials and upload whole profile here, but after upgrading TB (Windows 10 Virtual Machine) to the latest (78.4.0) I got no problem with reopening TB and afterwards I was able to saw folders and mails.

Please close this ticket.