1630036 - [Responsive Redesign] <Enter> key starts a new line in the reply box but doesn't create a line break when you preview or submit the reply

Status: RESOLVED FIXED

(support.mozilla.org :: Questions, defect)

Description

[FredMcD]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0

Actual results:

When typing a response, the <Enter> key is ignored.
This can create issues with pre-typed responses (like Common responses).

Comment 1

[FredMcD]

For an example, please see: https://support.mozilla.org/en-US/questions/1284623#answer-1306070

Comment 2

[Firefox Bug Husbandry Bot]

Resetting severity to default of --.

Comment 4

[[:philipp]]

this is likely the same fix as back in bug 1111809:

.content > p {
  white-space: pre-wrap;
}

i don't know where in the current css it should live though

Comment 5

[Anje]

Are you expecting to get this bug fixed for next release? I use Supprt Forum alot as I assist on 'Thunderbird' support forum and this bug is driving me potty needing to constantly edit everything as it reads wrongly or bullet point everything.

Comment 6

[Cor vL (cor-el)]

Maybe this file is a possible candidate:
https://github.com/mozilla/kitsune/blob/master/kitsune/sumo/static/sumo/scss/layout/_forum.scss

Is it possible to get this fixed any time soon ?

This bug was created over a month ago and doesn't look rather difficult to fix.
This makes it impossible to start on a new line without adding an empty line like in this paragraph.
Previously we had this bug for only the question body because of an extra div container, but not for replies, but now it happens always.

Can at least this bug be confirmed (i.e. get status: NEW) ?

Comment 7

[FredMcD]

The formatting on the forums realy s*cks, With sentences running together like it is now.

Comment 8

[Alice Wyman]

I can confirm that the <enter> key takes you to a new line in the reply box but doesn't create a line break when you preview or submit the reply.

Comment 9

[Matt]

Thanks to FreddyMcD for pointing me to this bug.

This is a serious regression in the usefulness of the forum software. Without the use of the pre-built list formats, it is not possible to add lists without including a load of HTML code or making your reply almost unreadable with multiple returns.

The failure of the blockquote to honour existing formatting was bad enough, but adding this to a production environment for all written text is simply not acceptable.

I have opened https://github.com/mozilla/kitsune/issues/4454 at git hub in the hope the glacial pace of change here can be improved.

Comment 10

[Tasos Katsoulas [:tasos]]

The fix for this bug has been released to production.

Comment 11

[Anje]

Thankyou. Perhaps now someone could also fix the outdenting of items that should be indented :)