Cannot login to store.playstation.com
Categories
(Firefox :: Untriaged, defect)
Tracking
()
People
(Reporter: filippo.mannino, Unassigned)
Details
Attachments
(1 file)
1.40 MB,
image/png
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Details |
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:77.0) Gecko/20100101 Firefox/77.0
Steps to reproduce:
1 - Clear all cookies and stored data for Sony/Playstation sites
2 - Open https://store.playstation.com/it-it
4 - Click on the "Accedi" (login) button
Actual results:
Nothing
Expected results:
Firefox should open a new page for user authentication.
Comment 3•5 years ago
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Resetting severity to default of --
.
Comment 4•5 years ago
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Hi,
I am not able to replicate the issue. I've tried on: windows 10 pro
On the following versions:
Firefox Nightly version 77.0a1 (2020-04-22) (64-bit)
Beta 76.0b5 (64-bit)
Release 75.0 (64-bit)
When clicking login button, i'm redirected to this link https://bit.ly/3cEE9rD
Please see screenshot attached.
Please test if the issue occurs to you in safe mode (add-ons disabled). Here is a link that can help you do that:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
If the issue persists, also test it using a fresh profile, you can find the steps to do that below:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager
Also, try this on the latest version of nightly. You can download it from here: https://nightly.mozilla.org/
Thanks for the report.
Best regards, Clara.
Comment 5•5 years ago
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(In reply to Clara Guerrero from comment #4)
Hi,
I am not able to replicate the issue. I've tried on: windows 10 pro
On the following versions:
Firefox Nightly version 77.0a1 (2020-04-22) (64-bit)
Beta 76.0b5 (64-bit)
Release 75.0 (64-bit)When clicking login button, i'm redirected to this link https://bit.ly/3cEE9rD
Please see screenshot attached.
Please test if the issue occurs to you in safe mode (add-ons disabled). Here is a link that can help you do that:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-modeIf the issue persists, also test it using a fresh profile, you can find the steps to do that below:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-managerAlso, try this on the latest version of nightly. You can download it from here: https://nightly.mozilla.org/
Thanks for the report.
Best regards, Clara.
Fault of mine.
I cleared cookies related to "sony" sites and now it works.
Sorry for the spam, have a good day.
Ciao!
Comment 7•5 years ago
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Hi ,
Thanks for confirming this issue has been solved on your end.
I’ll mark this ticket as resolved. Please feel free to reopen this bug if you have any troubles.
Regards, Clara
Updated•5 years ago
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Description
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