Closed Bug 1630902 Opened 5 years ago Closed 5 years ago

Cannot login to store.playstation.com

Categories

(Firefox :: Untriaged, defect)

77 Branch
defect
Not set
normal

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: filippo.mannino, Unassigned)

Details

Attachments

(1 file)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:77.0) Gecko/20100101 Firefox/77.0

Steps to reproduce:

1 - Clear all cookies and stored data for Sony/Playstation sites
2 - Open https://store.playstation.com/it-it
4 - Click on the "Accedi" (login) button

Actual results:

Nothing

Expected results:

Firefox should open a new page for user authentication.

It works using other browsers.

It doesn't work even if I disable uBlock Origin.

Resetting severity to default of --.

Hi,

I am not able to replicate the issue. I've tried on: windows 10 pro

On the following versions:
Firefox Nightly version 77.0a1 (2020-04-22) (64-bit)
Beta 76.0b5 (64-bit)
Release 75.0 (64-bit)

When clicking login button, i'm redirected to this link https://bit.ly/3cEE9rD

Please see screenshot attached.

Please test if the issue occurs to you in safe mode (add-ons disabled). Here is a link that can help you do that:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If the issue persists, also test it using a fresh profile, you can find the steps to do that below:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Also, try this on the latest version of nightly. You can download it from here: https://nightly.mozilla.org/

Thanks for the report.

Best regards, Clara.

Flags: needinfo?(filippo.mannino)

(In reply to Clara Guerrero from comment #4)

Hi,

I am not able to replicate the issue. I've tried on: windows 10 pro

On the following versions:
Firefox Nightly version 77.0a1 (2020-04-22) (64-bit)
Beta 76.0b5 (64-bit)
Release 75.0 (64-bit)

When clicking login button, i'm redirected to this link https://bit.ly/3cEE9rD

Please see screenshot attached.

Please test if the issue occurs to you in safe mode (add-ons disabled). Here is a link that can help you do that:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If the issue persists, also test it using a fresh profile, you can find the steps to do that below:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Also, try this on the latest version of nightly. You can download it from here: https://nightly.mozilla.org/

Thanks for the report.

Best regards, Clara.

Fault of mine.
I cleared cookies related to "sony" sites and now it works.
Sorry for the spam, have a good day.

Ciao!

Flags: needinfo?(filippo.mannino)

Hi ,

Thanks for confirming this issue has been solved on your end.

I’ll mark this ticket as resolved. Please feel free to reopen this bug if you have any troubles.

Regards, Clara

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → WORKSFORME
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