Closed Bug 1631524 Opened 6 years ago Closed 6 years ago

[SUMO User Issue] Specific email not receiving emails Investigation of <email address>

Categories

(Cloud Services :: Server: Firefox Accounts, task)

Product:
Cloud Services
Component:
Server: Firefox Accounts
Platform:
Other
Android
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: silverstone0258, Assigned: jrgm)

Details

User:
Support Case link

The user has tried the following:
*

I verified with the user that their email is indeed working.

Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.

Hi there, can you confirm the email address you signed up to Firefox Accounts with? There are no accounts matching your Bugzilla email address.

Flags: needinfo?(silverstone0258)

The Email linked to my FireFox account is Silverstone0563@gmail.com

Flags: needinfo?(silverstone0258)

Hi there, Firefox Accounts hasn't received any bounces from your email address.

You could try adding accounts@firefox.com to your address book and trying again.

Status: UNCONFIRMED → RESOLVED
Closed: 6 years ago
Resolution: --- → FIXED
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