Closed Bug 1631716 Opened 5 years ago Closed 4 years ago

[SUMO User Issue] Specific email not receiving emails Investigation of <see attached image with email>

Categories

(Cloud Services :: Server: Firefox Accounts, task)

task
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: mckenna.sarah, Assigned: jrgm)

Details

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(1 file)

Attached image mozilla.PNG

User:
Support Case link

The user has tried the following:
*

I verified with the user that their email is indeed working.

Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.

I had to revert my laptop to factory settings and am trying to get back to where I was. I never received any confirmation email but got this message. My gmal account is otherwise working so makes no sense. When I tried to logon to firefox I got a message that some sort of maintenance was taking longer than usual and to email some address bmo @ mozilla but the message went away too quickly and I could not record the email. Is it possible you guys were doing maintenance and the email was never sent to me?

Hi there, Firefox Accounts hasn't received any bounces from your email address. I don't suppose there's any spam filters hiding the email from your inbox?

I can confirm there are no bounces/blocks for your address. You could try adding accounts@firefox.com to your address book and trying again.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → FIXED
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