Deleting remote folders breaks syncing
Categories
(Thunderbird :: Folder and Message Lists, defect)
Tracking
(Not tracked)
People
(Reporter: zartre.y, Unassigned)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:75.0) Gecko/20100101 Firefox/75.0
Steps to reproduce:
Prerequisites: Have a Gmail account successfully added to Thunderbird
- Open Gmail website and log in.
- Delete a label in Gmail.
- Open Thunderbird.
Actual results:
- Thunderbird infinitely displays a loading spinner in the tab bar.
- The deleted label still exists in Thunderbird.
- Thunderbird no longer receives new emails albeit clicking 'Get messages' button.
- When sending an email, the email is successfully delivered but Thunderbird is stuck at the dialog saying 'Copying message to Sent Mail folder'.
Expected results:
- Thunderbird receives new emails from Gmail as normal.
- Thunderbird removes the deleted label.
- Thunderbird 'copies message to Sent Mail folder' as normal.
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Updated•5 years ago
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Comment 1•5 years ago
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I would say, more general than gmail, is removing large numbers of messages on another systems generates lots of activity in Thunderbird. I'm not sure about gmail specifically. Regarding the label, you may need to collapse parent folders/accounts in order to force folder discovery.
Alfred, have you seen this label or performance issue or can replicate this?
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Comment 2•5 years ago
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I had 2 messages in label [Gmail]/f6. With tb running I removed the label at gmail site and clicked on f6 in tb. Saw a message about mailbox not existing as expected. Restarted tb and f6 was gone; no hang or spinners.
Reporter Nathan did this with tb already shut down it seems. So after starting up tb he should not see the now deleted mailbox (label to gmail); collaspe/expand should not be needed after restart.
Reporter, about how many messages were in the removed label? If you restart tb again, does it work OK?
(In reply to Wayne Mery (:wsmwk) from comment #1)
Regarding the label, you may need to collapse parent folders/accounts in order to force folder discovery.
Seems like I did try that but it didn't work.
(In reply to gene smith from comment #2)
I had 2 messages in label [Gmail]/f6. With tb running I removed the label at gmail site and clicked on f6 in tb. Saw a message about mailbox not existing as expected. Restarted tb and f6 was gone; no hang or spinners.
Reporter Nathan did this with tb already shut down it seems. So after starting up tb he should not see the now deleted mailbox (label to gmail); collaspe/expand should not be needed after restart.
Reporter, about how many messages were in the removed label? If you restart tb again, does it work OK?
It was about ~15 messages if I remembered correctly.
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Comment 4•5 years ago
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Ok, for me 2 compared to your 15 shouldn't matter.
Also, when you restart tb again after having the problem, did it work as expected then?
I tried it again and with tb shut down I went to gmail settings for labels and deleted label [Gmail]/f3. It contained 17 messages when I looked at it before shutting down tb. Then I started up tb and f3 was gone, no problems. Reporter Nathan, can you find a reliable way to duplicate the issue?
Edit: Sending of message from gmail account and save to Sent also works after doing this.
I've just tried it again with a label of 12 messages. I closed TB, deleted the label on Gmail, then opened TB. TB did sync successfully now.
So I repeated it again with slight changes in action. With TB open, I deleted the label on Gmail, open that label in TB and got an error message saying the folder didn't exist. And then this same problem in the original post occurred.
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Comment 7•5 years ago
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(In reply to Wayne Mery (:wsmwk) from comment #1)
Alfred, have you seen this label or performance issue or can replicate this?
No. I only use GMail as a forwarding to another account.
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Comment 8•4 years ago
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Nathan, does it happen with version 78?
Resolved per whiteboard
Description
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