163240 - msn.com - DellNet by MSN new user signup page's buttons are unresponsive

Status: RESOLVED FIXED

(Tech Evangelism Graveyard :: English US, defect)

Description

[Damian Yerrick]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020812
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020812

Dell.com offers six months of free Internet access through DellNet by MSN
with the purchase of a home computer.  However, clicking on the "Continue"
button or the "Check for Numbers" button in the order process has no effect
at all.

Reproducible: Always

Steps to Reproduce:
This bug will be very expensive to test.

1. Buy a new computer from Dell.com.
2. Begin the DellNet by MSN signup process at
https://bbrac.msn.com/nationwide/nb/msnsignup.asp?cc=0&rpn=DELL&rsn=DELL&p=DELL6MOSRAC
3. Enter your information.
4. 

Actual Results:  
A black dotted line (which I'm assuming is the focus
indicator) appeared around the "Continue" button, but nothing else happened.

Expected Results:  
Mozilla should have gone on
to the next screen in the signup process.

Feel free to
* change this to an Evangelism bug if it turns out that Microsoft is
  coding only for its own browsers.  This is quite possible, as Microsoft
  claims that MSN dial-up access requires x86 hardware, a Windows
  98/Me/2K/XP operating system, and IE 5 or later.
* mark this bug Security Sensitive if the URL lets unauthorized users
  access the free offer and Dell or Microsoft objects.  MSN provides only
  two months of free dial-up access; DellNet by MSN provides an additional
  four months.

Comment 1

[Damian Yerrick]

Erratum:

  4.

should be

  4. Click the "Continue" button or the "Check for Numbers" button with the
     primary mouse button.

Comment 2

[Alfonso Martinez]

->Evangelism.
The page has been created with an old version of Dreamweaver and besides that,
it tries to access the form in a propietary way without specifying document. and
uses window.event

Error: frmNewUserForm is not defined
Source File:
https://bbrac.msn.com/nationwide/nb/msnsignup.asp?cc=0&rpn=DELL&rsn=DELL&p=DELL6MOSRAC
Line: 232

Comment 3

[[e-mail] (gone - use [e-mail] instead)]

This is probably also the same issue at this page:

https://bbrac.msn.com/msn8/nb/msnsignup.asp?rpn=MSNIA_MSNIABYOA&pgmarket=en-us&RU=http%3a%2f%2fjoin.msn.com%2f%3fpage%3dmisc%2fspecialoffers%26pgmarket%3den-us

Comment 4

[Bob Clary [:bc] (inactive)]

mine

Comment 5

[Bob Clary [:bc] (inactive)]

contacted

Comment 6

[Bob Clary [:bc] (inactive)]

tech evang june 2003 reorg

Comment 7

[Bob Clary [:bc] (inactive)]

->default

Comment 8

[Bob Clary [:bc] (inactive)]

Looks like the DellNet thing is gone but I can traverse the pages fine for a
normal MSN signup. Fixed.