163275 - after installer finishes Mozilla presents an error dialog and will not run.

Status: RESOLVED WORKSFORME

(Core Graveyard :: Plug-ins, defect)

Description

[Harvey Savage]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.1b) Gecko/20020813
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.1b) Gecko/20020813

after installer finishes Mozilla presents an error dialog and will not run. Have
not been able to get a complete install since about 2002081409.

When this happens I have to revert to 2002081308, since anything past that has
other bugs also.

Reproducible: Always

Steps to Reproduce:
1.start installer
2.installer completes
3.mozilla presents a startup flash screen 
4.when flash screen disappears mozilla presents an error dialog
5.browser or mail client won't start until reinstalled with older version.
Actual Results:  
mozilla won't install and run

Comment 1

[Jo Hermans]

Eh ... can't you tell us what was in that error-dialog ?

Comment 2

[Matthias Versen [:Matti]]

as Jo Herman suggested : We need the error message (you can attach it also as
screenshot)

If you get a Entry Point error = Can you please uninstall Mozilla before you
install the new build ?

Comment 3

[Matthias Versen [:Matti]]

Can you please use a talkback enabled build and add the TB ID in this bug ?
(run mozilla/components/talkback.exe to get the TB ID)

This is the error message from the reporter :
MOZILLA caused an invalid page fault in
module GKPLUGIN.DLL at 017f:604dada7.
Registers:
EAX=00000000 CS=017f EIP=604dada7 EFLGS=00010206
EBX=00000000 SS=0187 ESP=0064f638 EBP=0064f69c
ECX=0064f690 DS=0187 ESI=007d3aa0 FS=298f
EDX=0000000d ES=0187 EDI=60006440 GS=0000
Bytes at CS:EIP:
ff 34 98 8b 46 14 6a 7c ff 34 98 6a 7c 53 68 2c 
Stack dump:
0000007c 007d3540 00000000 60e89884 007cbdd0 60e8cae4 604eafc0 00000000 0064f68c
60e8bf08 007cbae0 0064f68c 60e8c308 007cb970 0


-> Plugins

Comment 4

[rubydoo123]

Reporter: can you please install a newer build (we had lots of regressions last
week) and try this again. If you do get a crash, can you please at least add
your email address to the talkback report -- that will help us a great deal.

Comment 5

[rubydoo123]

I received this from the reporter:

It's good news, bad news. The last issue I tried is 2002082604, it and the last
2 or 3 issues have not creaged the error that crashed the install. 
Now it installs fully and the browser works fine but, you can only start the
mail client once.  After that it loads into, and stays in memory, without
benefit of a screen display.  You must do Ctrl/Alt/Delete to close the program
running in memory, and I do not have the option to leave in memory checked.

I have already reported this bug also, it's here:

http://bugzilla.mozilla.org/show_bug.cgi?id=164526 

So, the newer version has resolved this problem, marking as WFM