[SUMO User Issue] Specific email not receiving emails Investigation of <email address>
Categories
(Cloud Services :: Server: Firefox Accounts, task)
Tracking
(Not tracked)
People
(Reporter: dahuang1, Assigned: jrgm)
References
Details
Hello - I'm following this link from support article for unable to receive verification email from firefox accounts to my gmail. Spam folders and firefox email address are in the address book, but no emails received. Seems like a similar issue to bug# 1457790
User: dahuang1@gmail.com
Support Case link
The user has tried the following:
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I verified with the user that their email is indeed working.
Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.
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Reporter | |
Comment 2•5 years ago
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Is this the appropriate place to request a check of the bounce log for the firefox verification email to my gmail address?
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Comment 3•5 years ago
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Hi there, Firefox Accounts hasn't received any bounces from your email address.
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Comment 4•5 years ago
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I'd suggest adding accounts@firefox.com to your address book and trying again.
Description
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