Closed Bug 1636711 Opened 1 year ago Closed 1 year ago

On Firefox While watching Amazon Prime Video the tab will crash when skipping an Ad

Categories

(Core :: Graphics: Layers, defect, P2)

76 Branch
defect

Tracking

()

RESOLVED WORKSFORME
Tracking Status
firefox-esr68 --- wontfix
firefox76 --- wontfix
firefox77 --- wontfix
firefox78 --- fixed

People

(Reporter: adbuchanan, Unassigned)

References

Details

(Keywords: crash)

Crash Data

User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:76.0) Gecko/20100101 Firefox/76.0

Steps to reproduce:

Go to Amazon Prime Video. Play video. When an Ad comes on press the Skip button.

Actual results:

Tab crashes immedietly after the Ad is skipped.

Expected results:

The video after the Ad should play.

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Component: Untriaged → Audio/Video: Playback
Product: Firefox → Core

Because this bug's Severity is normal and has not been changed, and this bug's priority is -- (none,) indicating it has has not been previously triaged, the bug's Severity is being updated to -- (default, untriaged.)

Severity: normal → --

Can you navigate to about:support and copy the information there onto this bug, please?

Severity: -- → S3
Flags: needinfo?(adbuchanan)

Application Basics

Name: Firefox
Version: 76.0.1
Build ID: 20200507114007
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.3; Win64; x64; rv:76.0) Gecko/20100101 Firefox/76.0
OS: Windows_NT 6.3
Launcher Process: Enabled
Multiprocess Windows: 2/2 Enabled by default
Remote Processes: 10
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days

Report ID: bp-c2cac928-222e-4a8f-8a27-fba1d0200513
Submitted: 17 hours ago

Report ID: bp-e0272fe6-d8b2-4df8-a254-6526b0200513
Submitted: 17 hours ago

Report ID: bp-eb0d7dac-5f57-4fc9-b1c9-10ce30200513
Submitted: 17 hours ago

Report ID: bp-687a841c-c210-44c4-9e57-dfd650200513
Submitted: 17 hours ago

Report ID: bp-b89850f5-a7e7-494f-8268-a4d2a0200513
Submitted: 17 hours ago

Report ID: bp-095e6211-7870-4bd0-8b0a-a4bef0200513
Submitted: 17 hours ago

Report ID: bp-84012455-59aa-4c95-9370-676a30200513
Submitted: 17 hours ago

Report ID: bp-7ff75077-d143-4ad3-85e1-d03cb0200513
Submitted: 17 hours ago

Report ID: bp-01ebb88e-4ef4-4825-b5a2-470050200513
Submitted: 17 hours ago

Report ID: bp-828f24cd-fe1d-4909-93fc-64a3d0200513
Submitted: 17 hours ago

Report ID: bp-a8917e98-806a-45e6-8df4-c18be0200513
Submitted: 17 hours ago

Report ID: bp-f78c66a6-a3bd-4b37-8df9-e0c2a0200513
Submitted: 17 hours ago

Report ID: bp-ff6d17dd-1b54-4738-985d-c96b70200513
Submitted: 17 hours ago

Report ID: bp-79ccde1e-02e9-4957-b79f-c259f0200513
Submitted: 17 hours ago

Report ID: bp-70dacd44-3f5b-4f7b-8c3f-d13fb0200513
Submitted: 17 hours ago

Report ID: bp-f49935a5-f0bc-4e00-936c-d30010200513
Submitted: 17 hours ago

Report ID: bp-dfe3c78c-407f-4b7a-af53-d78670200513
Submitted: 17 hours ago

Report ID: bp-186c542a-4551-462f-8647-7d59d0200513
Submitted: 17 hours ago

Report ID: bp-3edddd27-58aa-4941-827e-d0b870200513
Submitted: 17 hours ago

Report ID: bp-9e18aa00-34cb-408d-97da-b7d620200513
Submitted: 17 hours ago

Report ID: bp-9a773809-71ad-44b0-9755-7491f0200513
Submitted: 17 hours ago

Report ID: bp-44d9fbb4-e837-412e-9e69-f74140200513
Submitted: 17 hours ago

Report ID: bp-27502f8a-44a7-4a49-ba91-24c050200513
Submitted: 17 hours ago

Report ID: bp-895eca6d-37fd-492d-a7c8-dde940200510
Submitted: 3 days ago

Firefox Features

Name: DoH Roll-Out
Version: 1.3.0
ID: doh-rollout@mozilla.org

Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Web Compat
Version: 10.1.2
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org

Remote Processes

Type: Web Content
Count: 8 / 8

Type: Extension
Count: 1

Type: GPU
Count: 1

Extensions

Name: All Downloader Professional
Version: 1.98.2
Enabled: true
ID: alldownloader@link64

Name: Amazon.co.uk
Version: 1.1
Enabled: true
ID: amazon@search.mozilla.org

Name: BetterTTV
Version: 7.2.78
Enabled: true
ID: firefox@betterttv.net

Name: Bing
Version: 1.1
Enabled: true
ID: bing@search.mozilla.org

Name: Brief
Version: 2.6.0
Enabled: true
ID: brief@mozdev.org

Name: Chambers (UK)
Version: 1.0
Enabled: true
ID: chambers-en-GB@search.mozilla.org

Name: Cookie Quick Manager
Version: 0.5rc2
Enabled: true
ID: {60f82f00-9ad5-4de5-b31c-b16a47c51558}

Name: Download All Images
Version: 0.6.8
Enabled: true
ID: {32af1358-428a-446d-873e-5f8eb5f2a72e}

Name: Download Manager (S3)
Version: 5.12
Enabled: true
ID: s3download@statusbar

Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: ddg@search.mozilla.org

Name: eBay
Version: 1.0
Enabled: true
ID: ebay@search.mozilla.org

Name: Facebook Container
Version: 2.1.1
Enabled: true
ID: @contain-facebook

Name: Google
Version: 1.0
Enabled: true
ID: google@search.mozilla.org

Name: Greasemonkey
Version: 4.9
Enabled: true
ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}

Name: IBA Opt-out (by Google)
Version: 2.0
Enabled: true
ID: optout@google.com

Name: Improved History
Version: 0.1.1
Enabled: true
ID: {d4e3bfcc-984f-47c2-818b-65e91103ce6c}

Name: LastPass: Free Password Manager
Version: 4.47.0.3
Enabled: true
ID: support@lastpass.com

Name: MEGA
Version: 3.90.3
Enabled: true
ID: firefox@mega.co.nz

Name: MyJDownloader Browser Extension
Version: 3.2.39
Enabled: true
ID: jid1-OY8Xu5BsKZQa6A@jetpack

Name: NoScript
Version: 11.0.25
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}

Name: Simple mass downloader
Version: 0.801
Enabled: true
ID: gelprec.smd@gmail.com

Name: Stop AutoPlay Next for YouTube™
Version: 0.2.0
Enabled: true
ID: jid1-nbzaq9ol2hyY64gGe@jetpack

Name: Stylus
Version: 1.5.11
Enabled: true
ID: {7a7a4a92-a2a0-41d1-9fd7-1e92480d612d}

Name: Twitter
Version: 1.0
Enabled: true
ID: twitter@search.mozilla.org

Name: uBlock Origin
Version: 1.26.2
Enabled: true
ID: uBlock0@raymondhill.net

Name: Video DownloadHelper
Version: 7.3.9
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: View Image
Version: 3.3.1
Enabled: true
ID: {287dcf75-bec6-4eec-b4f6-71948a2eea29}

Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: wikipedia@search.mozilla.org

Name: Crunchyroll HTML5
Version: 0.15.0
Enabled: false
ID: {f90ffcea-16cc-479c-91e0-4129a978a204}

Name: Download Links
Version: 4.0
Enabled: false
ID: {7b15cfea-42ba-4409-9dd9-00e954f9a9ac}

Security Software

Type: Bitdefender Antivirus

Type: Bitdefender Antispyware

Type: Windows Firewall

Graphics

Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b976) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.3885ee272685)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000b976) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 970 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.3885ee272685)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
DirectWrite: true (6.3.9600.18592)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 970
Vendor ID: 0x10de
Device ID: 0x13c2
Driver Version: 26.21.14.4120
Driver Date: 11-6-2019
Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
Subsys ID: 31601462
RAM: 4096
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): none
CMSOutputProfile: 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Display0: 1920x1080@60Hz
Display1: 1280x1024@60Hz
DisplayCount: 2
GPUProcessPid: 11132
ClearType Parameters: \.\DISPLAY1 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] \.\DISPLAY2 [ Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
unavailable-no-angle by runtime: ANGLE is disabled
WEBRENDER_QUALIFIED:
blacklisted by env: No qualified hardware
WEBRENDER_COMPOSITOR:
unavailable by env: No DirectComposition usage
WEBGPU:
disabled by default: Disabled by default
blocked by runtime: WebGPU can only be enabled in nightly

Media

Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 48000
Output Devices
Name: Group
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&285fd0ca&0&0001
Speakers (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&285fd0ca&0&0001
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&285fd0ca&0&0001
Realtek HD Audio 2nd output (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
NVIDIA Output (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&285fd0ca&0&0001
Input Devices
Name: Group
Center (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Side (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Rear Black In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Line in at rear panel (black) (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&285fd0ca&0&0001
Stereo Mix (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Mic in at front panel (Pink) (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Rear Black In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Front (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Microphone (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Rear Black In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Subwoofer (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&285fd0ca&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&285fd0ca&0&0001
Internal AUX Jack (NVIDIA High Definition Audio): HDAUDIO\FUNC_01&VEN_10DE&DEV_0071&SUBSYS_14623160&REV_1001\5&285fd0ca&0&0001
Rear Black In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Rear Black In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Rear (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Line In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001
Front Pink In (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1462D917&REV_1000\4&70727cf&0&0001

Enumerate database

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 224035
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.disk.telemetry_report_ID: 678
browser.cache.frecency_experiment: 2
browser.contentblocking.category: custom
browser.download.useDownloadDir: false
browser.places.smartBookmarksVersion: 8
browser.search.update: false
browser.search.useDBForOrder: true
browser.sessionstore.restore_on_demand: false
browser.sessionstore.upgradeBackup.latestBuildID: 20200507114007
browser.startup.homepage: https://www.startpage.com
browser.startup.homepage_override.buildID: 20200507114007
browser.startup.homepage_override.mstone: 76.0.1
browser.startup.page: 3
browser.tabs.crashReporting.includeURL: true
browser.tabs.remote.autostart.2: true
browser.tabs.warnOnClose: false
browser.urlbar.matchBuckets: general:5,suggestion:Infinity
browser.urlbar.searchSuggestionsChoice: true
browser.urlbar.suggest.openpage: false
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.max_chrome_script_run_time: 40
dom.max_script_run_time: 40
dom.mozApps.used: true
dom.push.userAgentID: 453ebcd8cfb948ba9a371d8a04f73eec
extensions.checkCompatibility.30.0: true
extensions.checkCompatibility.nightly: true
extensions.lastAppVersion: 76.0.1
font.internaluseonly.changed: true
gfx.crash-guard.d3d11layers.appVersion: 56.0.1
gfx.crash-guard.d3d11layers.deviceID: 0x13c2
gfx.crash-guard.d3d11layers.driverVersion: 22.21.13.8541
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.direct3d.last_used_feature_level_idx: 0
idle.lastDailyNotification: 1589309967
layers.acceleration.disabled: true
layers.mlgpu.sanity-test-failed: false
media.benchmark.vp9.fps: 248
media.benchmark.vp9.versioncheck: 5
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1572015809
media.gmp-gmpopenh264.version: 1.8.1.1
media.gmp-manager.buildID: 20200507114007
media.gmp-manager.lastCheck: 1589217834
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1582133329
media.gmp-widevinecdm.version: 4.10.1582.2
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
media.navigator.enabled: false
media.peerconnection.enabled: false
media.videocontrols.picture-in-picture.video-toggle.enabled: false
network.cookie.prefsMigrated: true
network.dns.disablePrefetch: true
network.http.speculative-parallel-limit: 0
network.predictor.cleaned-up: true
network.predictor.enabled: false
network.prefetch-next: false
places.database.lastMaintenance: 1589050769
places.history.expiration.transient_current_max_pages: 133294
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.flash.arch: x86_64-msvc
plugin.flash.blockliststate: 0
plugin.flash.desc: Shockwave Flash 32.0 r0
plugin.flash.lastmod_hi: 369
plugin.flash.lastmod_lo: -10570953
plugin.flash.path: C:\Windows\system32\Macromed\Flash\NPSWF64_32_0_0_363.dll
plugin.flash.version: 32.0.0.363
plugin.importedState: true
plugin.state.npctrl: 2
plugin.state.npgoogleupdate: 1
plugin.state.npnv3dv: 0
plugin.state.npnv3dvstreaming: 0
plugin.state.nppdf: 2
plugin.state.npvlc: 2
plugins.ctprollout.cohort: early-adopter-ctp
privacy.cpd.extensions-dta: true
privacy.cpd.formdata: false
privacy.cpd.sessions: false
privacy.donottrackheader.enabled: true
privacy.popups.showBrowserMessage: false
privacy.purge_trackers.date_in_cookie_database: 0
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
privacy.socialtracking.notification.counter: 1
privacy.socialtracking.notification.lastShown: 1572985942576
privacy.trackingprotection.enabled: true
privacy.userContext.enabled: true
privacy.userContext.extension: @contain-facebook
privacy.userContext.longPressBehavior: 2
privacy.userContext.ui.enabled: true
security.remote_settings.crlite_filters.checked: 1589299593
security.remote_settings.intermediates.checked: 1589299593
security.sandbox.content.tempDirSuffix: {8932625f-51e4-4022-9a29-7fef6f671108}
security.sandbox.plugin.tempDirSuffix: {6844fb85-f519-4b85-b391-999af08105eb}
services.sync.declinedEngines:
services.sync.engine.greasemonkey: true
signon.importedFromSqlite: true
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1584386350
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

dom.ipc.processCount.webIsolated: 1
fission.autostart: false

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions

NSPR
Expected minimum version: 4.25
Version in use: 4.25

NSS
Expected minimum version: 3.51.1
Version in use: 3.51.1

NSSSMIME
Expected minimum version: 3.51.1
Version in use: 3.51.1

NSSSSL
Expected minimum version: 3.51.1
Version in use: 3.51.1

NSSUTIL
Expected minimum version: 3.51.1
Version in use: 3.51.1

Sandbox

Content Process Sandbox Level: 6
Effective Content Process Sandbox Level: 6

Startup Cache

Disk Cache Path: C:\Users\Alistair\AppData\Local\Mozilla\Firefox\Profiles\5iw8a04s.default\startupCache\startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: true
Wrote to Disk Cache: false

Internationalisation & Localisation

Application Settings
Requested Locales: ["en-GB"]
Available Locales: ["en-GB","en-US"]
App Locales: ["en-GB","en-US"]
Regional Preferences: ["en-GB"]
Default Locale: "en-GB"
Operating System
System Locales: ["en-GB"]
Regional Preferences: ["en-GB"]

Flags: needinfo?(adbuchanan)

Thanks.

  • Has this always been an issue, or did it work at some point then stop working?
  • When crashing does the whole tab crash with a notification replacing the page, or do you just get a yellow bar at the top of the page saying a plugin has crashed?
  • Is it all Amazon Prime videos that fail, or only specific ones?
  • Do any other sites fail when playing video?
Flags: needinfo?(adbuchanan)

The issue started when I updated from firefox 76.0 to 76.0.1
The whole tab crashes with a notification replacing the page.
It seems to be all amazon prime videos that fail when an ad plays before the video.
I have not experienced any other sites failing. I have played videos on netflix, youtube and disney+ since this issue began and all work fine.

Flags: needinfo?(adbuchanan)

Based on this (and other crash reports) it looks like something is going wrong in colour conversion. Moving to graphics based on that and the rest of the stack. Gfx folks, let me know if there's any help needed from the media side.

Severity: S3 → S2
Component: Audio/Video: Playback → Graphics: Layers

Resetting severity so this gets re-triaged.

Severity: S2 → --

Sotaro, do you know if something happened between 76.0 to 76.0.1 with the video code that could have caused invalid reads in the software YUV conversion code? Looks like it's a fairly high volume crash.

Severity: -- → S2
Flags: needinfo?(sotaro.ikeda.g)
Priority: -- → P2

Hmm, I have no idea about it around gfx area. The crash happen in content process with SharedPlanarYCbCrImage. It seemed to mean that VideoData::CreateAndCopyData() was called in content process.

I tested the STR in comment 0 with latest m-c, but I could not reproduce the crash.

Flags: needinfo?(sotaro.ikeda.g)
Crash Signature: [@ I422ToARGBRow_AVX2 ]
Flags: needinfo?(nical.bugzilla)
Flags: needinfo?(nical.bugzilla)

https://bugzilla.mozilla.org/show_bug.cgi?id=1635823 happened in this range. Should we be taking this software path at all?

Sotaro, maybe you know then answer to the question in comment 11.

Flags: needinfo?(sotaro.ikeda.g)

There are very few occurrences of this crash before 76.0.1. I see all desktop GPU vendors. The strongest correlation is obviously software video decoding (the backtrace of the crash is on the software decoding path). I suppose the effect of bug 1635823 is that more users ended up on software decoding but it is surprising to me that we had so few instances of this before 76.0.1 if this is simply a bug in the software playback code.

Bryce, out of curiosity, have you been able to repro this crash?

Flags: needinfo?(bvandyk)

I have not reproduced this.

I don't know if bug 1639258 is related, but it has some similarities.

  • recent increase around 76.0.1 (though I see this has a number of reports from 75)
  • happening in lower level colour conversion/decoding code.

My assumption is it's not related at this stage, but bring mention it in case something stands out to anyone else.

Flags: needinfo?(bvandyk)

(In reply to Paul Adenot (:padenot) from comment #11)

https://bugzilla.mozilla.org/show_bug.cgi?id=1635823 happened in this range. Should we be taking this software path at all?

When hw decoding is not used, we need to use software decoding. And when we want to convert YUV->RGB by software, gecko needs to use gfx::ConvertYCbCrToRGB().

(In reply to Bryce Seager van Dyk (:bryce) from comment #15)

I don't know if bug 1639258 is related, but it has some similarities.

Almost every crash in bug 1639258 is a cpu with "family 23 model 1 stepping 1".

I looked at crashes in crash-stats in I422ToARGBRow_AVX2 based on the crashes in comment 4, they seem to have a much wider spread of cpus.

Crash happened in I422ToARGBRow_AVX2().

In I422ToARGBRow_AVX2(), some registers were used like the following on x64

  • width: r11(decremented for each iteration)
  • y_buf: RCX(incremented for each iteration)
  • u_buf: RDX(incremented for each iteration)
  • v_buf: R8(befre iteration, store diff between v_buf and u_buf)

From the above and register values of crash reports, video width seemed like the following. And crashes seemed to happen during first iteration in I422ToARGBRow_AVX2().

  • 1280(0x500)
  • 1920(0x780)

And I wonder if the crashes might happen around READYUV422_AVX2.

vmovq xmm0,mmword ptr [rdx]
vmovq xmm1,mmword ptr [rdx+r8]

From crash reports, when width(r11) was 1280(0x500) and crash happned, "u_buf address(RDX)" - "y_buf address(RCX)" was always 0xA83C0. It seems that crash happened at same place when width was 1280(0x500). Hmm.

Depends on: 1639874

During looking into related soure, I noticed that YCbCrTextureClientAllocationHelper::IsCompatible() has a problem. And Bug 1639874 was created.

Flags: needinfo?(sotaro.ikeda.g)

Sotaro, do you think this bug was fixed by the patch in bug 1639874 ? Thanks

Status: UNCONFIRMED → NEW
Ever confirmed: true
Flags: needinfo?(sotaro.ikeda.g)

S1 or S2 bugs need an assignee - could you find someone for this bug?

Flags: needinfo?(jbonisteel)

(In reply to Pascal Chevrel:pascalc from comment #21)

Sotaro, do you think this bug was fixed by the patch in bug 1639874 ? Thanks

Yes, it seems to be fixed by bug 1639874 fix.

Flags: needinfo?(sotaro.ikeda.g)

:adbuchanan, can you check if the problem is addressed for you?

Flags: needinfo?(adbuchanan)

It appears to have been fixed in 78.0beta as far as I can tell.

Flags: needinfo?(adbuchanan)

(In reply to adbuchanan from comment #25)

It appears to have been fixed in 78.0beta as far as I can tell.

Great. Thank you for the checking!

Status: NEW → RESOLVED
Closed: 1 year ago
Resolution: --- → WORKSFORME
Flags: needinfo?(jbonisteel)
See Also: → 1645591
See Also: → 1645698
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