1637308 - Broken functionality on Kickstarter

Status: RESOLVED INCOMPLETE

(Firefox :: Untriaged, defect)

Description

[simon.lspencer]

Attachment: Firefox Breaks Kickstarter.jpg

77 Branch onwards appears to break some functionality of Kickstarter. Using Element Inspector, the area missing is the whole stats.json, located in the "grid-container flex flex-column" (i.e., the Funding Progress Bar, how long until a campaign ends, the "Back This Project", the social links, and the link as to who created the project).

The attempts to make this visible again is as follows:

• Clearing the History (including Cookies)
• Adjusting the Tracking Protection
• Adding the website to "Manage Exclusions"
• Removing all Extensions and Plug-ins
• Enabling permissions of social links to

The only time it appears is when the page first loads, but vanishes soon after; suggesting the browser itself is blocking the element. Cannot rollback to 76 Branch, as Firefox now prevents using profiles from being used on older versions.

Comment 1

[simon.lspencer]

Additionally, functionality of the FAQ, Updates and Comments tabs (if available) on project pages do not work anymore.

Comment 2

[Johann Hofmann [:johannh]]

Still works for me, can you paste your about:support information?

Comment 3

[simon.lspencer]

Application Basics

Name: Firefox
Version: 77.0b7
Build ID: 20200515125749
Distribution ID:
Update Channel: beta
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:77.0) Gecko/20100101 Firefox/77.0
OS: Windows_NT 10.0
Launcher Process: Enabled
Multiprocess Windows: 2/2 Enabled by default
Remote Processes: 11
Enterprise Policies: Active
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days

Firefox Features

Name: DoH Roll-Out
Version: 1.3.0
ID: [e-mail]

Name: Firefox Screenshots
Version: 39.0.0
ID: [e-mail]

Name: Form Autofill
Version: 1.0
ID: [e-mail]

Name: Web Compat
Version: 10.1.2
ID: [e-mail]

Name: WebCompat Reporter
Version: 1.3.0
ID: [e-mail]

Remote Processes

Type: Web Content
Count: 8 / 8

Type: Extension
Count: 1

Type: Privileged About
Count: 1

Type: GPU
Count: 1

Extensions

Name: Adblock Plus - free ad blocker
Version: 3.8.4
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: Adobe Acrobat
Version: 18.0.10
Enabled: true
ID: [e-mail]

Name: Amazon.co.uk
Version: 1.1
Enabled: true
ID: [e-mail]

Name: Avast SafePrice | Comparison, deals, coupons
Version: 20.2.1637
Enabled: true
ID: [e-mail]

Name: Bing
Version: 1.1
Enabled: true
ID: [e-mail]

Name: Block Site
Version: 0.2.6
Enabled: true
ID: {54e2eb33-18eb-46ad-a4e4-1329c29f6e17}

Name: Chambers (UK)
Version: 1.0
Enabled: true
ID: [e-mail]

Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: [e-mail]

Name: eBay
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Enhancer for YouTube™
Version: 2.0.101
Enabled: true
ID: [e-mail]

Name: Facebook Container
Version: 2.1.1
Enabled: true
ID: @contain-facebook

Name: Google
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Honey
Version: 12.1.1
Enabled: true
ID: jid1-93CWPmRbVPjRQA@jetpack

Name: Popup Blocker Ultimate
Version: 10.2.0
Enabled: true
ID: {60B7679C-BED9-11E5-998D-8526BB8E7F8B}

Name: Twitter
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Video DownloadHelper
Version: 7.3.9
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: [e-mail]

Name: YouTube Converter Button
Version: 1.5
Enabled: true
ID: {8f4bbf79-5514-4d04-a901-d5fabfe91d73}

Security Software

Type: Malwarebytes;Avast Antivirus

Type:

Type: Avast Antivirus

Graphics

Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
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WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 000000000000c5bc) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 1070 Direct3D11 vs_5_0 ps_5_0)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.3885ee272685)
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WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear OVR_multiview2 WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
Target Frame Rate: 144
DirectWrite: true (10.0.18362.476)
GPU #1
Active: Yes
Description: NVIDIA GeForce GTX 1070
Vendor ID: 0x10de
Device ID: 0x1be1
Driver Version: 26.21.14.4587
Driver Date: 4-3-2020
Drivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvgbi.inf_amd64_824e72cf27e35ecd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbi.inf_amd64_824e72cf27e35ecd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbi.inf_amd64_824e72cf27e35ecd\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbi.inf_amd64_824e72cf27e35ecd\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvgbi.inf_amd64_824e72cf27e35ecd\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbi.inf_amd64_824e72cf27e35ecd\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbi.inf_amd64_824e72cf27e35ecd\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvgbi.inf_amd64_824e72cf27e35ecd\nvldumd.dll
Subsys ID: 355d1458
RAM: 8192
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureCanvasBackend (UI Process): skia
AzureContentBackend: skia
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): none
CMSOutputProfile: 771040 bytes, too large
Display0: 1920x1080@144Hz
DisplayCount: 1
GPUProcessPid: 26460
ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
HW_COMPOSITING:
disabled by user: Disabled by pref
D3D11_COMPOSITING:
unavailable by default: Hardware compositing is disabled
DIRECT2D:
unavailable by default: Direct2D requires Direct3D 11 compositing
D3D11_HW_ANGLE:
unavailable by default: D3D11 compositing is disabled
disabled by env: D3D11 compositing is disabled
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
available by user: Qualified in release
unavailable-no-angle by runtime: ANGLE is disabled
WEBRENDER_COMPOSITOR:
unavailable by runtime: No DirectComposition usage
WEBRENDER_ANGLE:
opt-in by default: WebRender ANGLE is an opt-in feature
WEBRENDER_DCOMP_PRESENT:
opt-in by default: WebRender DirectComposition is an opt-in feature
WEBGPU:
disabled by default: Disabled by default
blocked by runtime: WebGPU can only be enabled in nightly

Media

Audio Backend: wasapi
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
:
:
Speakers (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458355D&REV_1000\4&36d824b3&0&0001
Realtek Digital Output (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458355D&REV_1000\4&36d824b3&0&0001
Headset Earphone (CORSAIR VOID RGB Wireless Gaming Headset): USB\VID_1B1C&PID_1B23&MI_00\6&3b65bbe4&0&0000
:
Input Devices
Name: Group
Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458355D&REV_1000\4&36d824b3&0&0001
:
Headset Microphone (CORSAIR VOID RGB Wireless Gaming Headset): USB\VID_1B1C&PID_1B23&MI_00\6&3b65bbe4&0&0000
Microphone (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458355D&REV_1000\4&36d824b3&0&0001
Stereo Mix (Realtek(R) Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_1220&SUBSYS_1458355D&REV_1000\4&36d824b3&0&0001
:
:

Enumerate database

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signon.importedFromSqlite: true
signon.management.page.hideMobileFooter: true
signon.management.page.sort: last-used
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1589128106
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences

dom.ipc.processCount.webIsolated: 1
fission.autostart: false
security.enterprise_roots.enabled: true

Places Database

JavaScript

Incremental GC: true

Accessibility

Activated: false
Prevent Accessibility: 0
Accessible Handler Used: true
Accessibility Instantiator:

Library Versions

NSPR
Expected minimum version: 4.25
Version in use: 4.25

NSS
Expected minimum version: 3.52
Version in use: 3.52

NSSSMIME
Expected minimum version: 3.52
Version in use: 3.52

NSSSSL
Expected minimum version: 3.52
Version in use: 3.52

NSSUTIL
Expected minimum version: 3.52
Version in use: 3.52

Sandbox

Content Process Sandbox Level: 6
Effective Content Process Sandbox Level: 6

Startup Cache

Disk Cache Path: C:\Users\rushb\AppData\Local\Mozilla\Firefox\Profiles\xzioad9g.default\startupCache\startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: true
Wrote to Disk Cache: true

Internationalisation & Localisation

Application Settings
Requested Locales: ["en-GB"]
Available Locales: ["en-GB","en-US"]
App Locales: ["en-GB","en-US"]
Regional Preferences: ["en-GB"]
Default Locale: "en-GB"
Operating System
System Locales: ["en-GB"]
Regional Preferences: ["e

Comment 4

[simon.lspencer]

Functionality seems ok with campaigns that have ended, but any active campaigns I haven't pledged for aren't being displayed correctly.

In contrast, the site worked on 76 Branch with all the extensions/plugins installed. It doesn't appear to matter if all are removed.

Comment 5

[Negritas Sergiu, Desktop QA]

Hello Simon! Regarding this issue does it still occur on the lastest Nightly build?
Here is a link from where you can download it https://www.mozilla.org/en-US/firefox/channel/desktop/

Thank you for your contribution!

Comment 6

[Negritas Sergiu, Desktop QA]

Closing as Resolved: Incomplete due to no update from the reporter. If anyone can still reproduce this issue, please feel free to reopen the bug.
Thanks!