1638454 - Cisco WebEx test meeting doesn't work in Firefox

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect, P1)

Description

[Marco Castelluccio [:marco]]

Open https://www.webex.com/test-meeting.html, enter a fake name and fake email address.
After clicking on Join, you'll see a message like:

Your browser, browser version, or operating system is currently unsupported.
 
For details, check the system requirements.

If I spoof as Chrome, the test meeting works.

Comment 1

[Mike Taylor [:miketaylr]]

I assume you're on Linux, right? This is working for me on macOS. Related to Bug 1625307?

Comment 2

[Marco Castelluccio [:marco]]

Yep, Linux.
Cisco WebEx normal meetings work, it's just the test meeting which doesn't work and shows that message.

The test meeting link is on the page to register an account, so if people test before registering, they'll probably think WebEx doesn't work at all in Firefox.

Comment 4

[David Baron :dbaron: (⌚️UTC-4, no longer working on Mozilla)]

I think this is different.

Comment 5

[Nils Ohlmeier [:drno]]

Actually with 79 on Mac I do not see that message at all. I get a message which appears to indicate that webex want's to launch it's desktop app instead of using the browser. And after a few seconds the option to join via browser appears instead at the bottom of the page.

With a fresh profile though it was on first visit kicking me into a desktop app download screen, with no other option to join.

So maybe this unsupported screen only appears on Linux?

Comment 6

[Oana Arbuzov [:oanaarbuzov]]

It seems to be working with the test link https://www.webex.com/test-meeting.html, as well as with a normal WebEx meeting https://firefox.webex.com/

Tested with:
Browser / Version: Firefox Nightly 103.0a1 (2022-06-01)
Operating System: Ubuntu 20.04.2

Marco can you still reproduce it?