Closed Bug 1638610 Opened 5 years ago Closed 5 years ago

profile folder is missing on D: drive after Thunderbird update

Categories

(Thunderbird :: General, defect)

defect

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: be1310, Unassigned)

Details

(Keywords: dataloss)

Attachments

(1 file)

Attached file profiles.ini

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/81.0.4044.138 Safari/537.36

Steps to reproduce:

i run tbird every day, it is critical to my work. today i got a msg that i was using an older copy blah blah. i allowed an update to take place. the update is 68.8.0 (64-bit).

Actual results:

the only problem now is that my profile folder which is on my D drive is gone! i put it on the D drive for safety! i mean it is completely gone and tbird wants me to set up as if i am a noobie.

Expected results:

my profile folder should not have been deleted by tbird. OMG! everything is gone!

i'm attaching a copy of the profiles.ini file from the appdata\roaming\thunderbird folder.

Component: Untriaged → General
Keywords: dataloss
Summary: profile folder is missing → profile folder is missing on D: drive after Thunderbird update

i used the "everything" search software to find occurances of *.msf files in order to see if my profile was somewhere on the d: drive. i found the entire correct "Profiles" folder located within a parent folder at the same level of the original parent. so even though i have solved my problem in recovering a correct profile folder, the cause of why it was moved is still outstanding.

Seems your problem was resolved. I don't think we'll get to the bottom of the cause for this, so closing.

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.

Attachment

General

Creator:
Created:
Updated:
Size: