cannot access my firefox account recently reset windows. I recieve a verification key from my secondary email but I am told I need to use my primary email which I do not have access to
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: andrewburnie1, Assigned: jrgm)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/70.0.3538.102 Safari/537.36 Edge/18.18363
Steps to reproduce:
I input my primary email address to log in. received a verification code to my secondary email address, used it.
Actual results:
was told I need to use my primary email address to log, I don't understand because I still received the verification code.
Expected results:
I should have been able to log into my account, since I used my secondary email which is the purpose of a secondary email.
Updated•4 years ago
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Comment 1•4 years ago
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Hi Andrew, I think this is a known bug where your primary email address is cached within the browser. I think you should be able to resolve this by visiting https://accounts.firefox.com/clear and attempting to sign in again
Updated•2 years ago
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Description
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