1640594 - [SUMO User Issue] Specific email not receiving emails Investigation of <email address>

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, task)

Description

[[e-mail]]

Attachment: Sorry. We’ve locked your account.pdf

User:
Support Case link

The user has tried the following:

• Sign in my firefox acount but haven't succeed. I haven't received any verification code. I have checked the spam email also. I found that I can sign in my firefox account with Microsoft Edge

I verified with the user that their email is indeed working.

Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.

Comment 1

[Jon Buckley [:jbuck]]

Hi there, Firefox Accounts received bounces from your email address. I've cleared these bounces, could you please add [e-mail] to your address book and try signing in again? Thanks!