1641219 - [SUMO User Issue] Specific email not receiving emails Investigation of <email address>

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, enhancement)

Description

[Ammar]

User:
Support Case link

The user has tried the following:
*

I verified with the user that their email is indeed working.

Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.

Comment 1

[Jon Buckley [:jbuck]]

Hi there, Firefox Accounts hasn't recorded any delivery attempts or bounces from your email address [e-mail] . Can you confirm that this is the email address you're using with Firefox Accounts?

Comment 2

[Ammar]

Hi, I confirm that [e-mail] is my email address and I am using that with Firefox accounts since last few years.

Comment 3

[Ammar]

(In reply to Jon Buckley [:jbuck] from comment #1)

Hi there, Firefox Accounts hasn't recorded any delivery attempts or bounces from your email address [e-mail] . Can you confirm that this is the email address you're using with Firefox Accounts?

Hi, I confirm that [e-mail] is my email address and I am using that with Firefox accounts since last few years.

Comment 4

[Jon Buckley [:jbuck]]

Hi there, can you take a screenshot of the error you're receiving when you sign in? Do you see any errors at all? Or just that a confirmation email never arrives?

Comment 5

[Wil Clouser [:clouserw]]

I can confirm that there are no bounces or blocks recorded for your email address. I'd suggest adding [e-mail] to your address book and trying again.