1641485 - Firefox can't open after last update macOS HighSierra

Status: RESOLVED INVALID

(Core :: Widget: Cocoa, defect, P3)

Description

[u663868]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_6) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/13.1.1 Safari/605.1.15

Steps to reproduce:

Since last update macOS HighSierra 13.1.1 may 27th https://support.apple.com/fr-fr/HT201222 Firefox won't open, I removed it and re-install it, still won't open, same with chrome, only safari works.

Actual results:

Firefox won't open

Expected results:

Firefox open

Comment 1

[:Gijs (he/him)]

Not a security-sensitive bug.

Can you elaborate on "won't open"? Do any errors appear in the system log (accessible through Console.app) if you try to open Firefox? Any visual notification of something that is not working? Or does the dock icon just keep going up and down without a window appearing? Or do you see a crashreporter window? Or something else?

Comment 2

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 3

[u663868]

(In reply to :Gijs (he/him) from comment #1)

Not a security-sensitive bug.

Can you elaborate on "won't open"? Do any errors appear in the system log (accessible through Console.app) if you try to open Firefox? Any visual notification of something that is not working? Or does the dock icon just keep going up and down without a window appearing? Or do you see a crashreporter window? Or something else?

I get a Mac popup saying

"Firefox cannot open due to a problem.

Check with the developer that Firefox works with this version of macOS. You may need to reinstall the app. Make sure you install all the updates available for the application and for macOS.

Click Report to get more details and send a report to Apple."

Comment 4

[:Gijs (he/him)]

Can you click the "Report..." button and copy-paste the crash report details into the box at https://bugzilla.mozilla.org/attachment.cgi?bugid=1641485&action=enter to attach them here?

Comment 5

[u663868]

Process: firefox [679]
Path: /Applications/Firefox.app/Contents/MacOS/firefox
Identifier: org.mozilla.firefox
Version: 76.0.1 (7620.5.7)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: firefox [679]
User ID: 501

Date/Time: 2020-05-28 14:44:37.725 +0200
OS Version: Mac OS X 10.13.6 (17G13033)
Report Version: 12
Anonymous UUID: FAD5DE62-3E2C-F9B7-14B6-C7A4D0E8B6F4

Sleep/Wake UUID: 633DBA21-0424-4D14-8B7D-FE431D42392D

Time Awake Since Boot: 4800 seconds
Time Since Wake: 600 seconds

System Integrity Protection: disabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x5] Code Signature

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: @executable_path/libmozglue.dylib
Referenced from: /Applications/Firefox.app/Contents/MacOS/firefox
Reason: no suitable image found. Did find:
/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib: code signature invalid for '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib'

/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib: stat() failed with errno=45
/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib: code signature invalid for '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib'

/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib: stat() failed with errno=1

Binary Images:
0x10d3f3000 - 0x10d3f5fff +org.mozilla.firefox (76.0.1 - 7620.5.7) <23A193F8-EF6E-3F95-B344-00C7572F8CB4> /Applications/Firefox.app/Contents/MacOS/firefox
0x10d404000 - 0x10d404fff com.apple.Cocoa (6.11 - 22) <85705836-4EAF-3E6B-B3D2-EE45CF06F213> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x10d409000 - 0x10d7fa3b7 libobjc.A.dylib (723) <616AB826-9179-3924-AA61-AF760363A3F5> /usr/lib/libobjc.A.dylib
0x10d9ab000 - 0x10dc39ff7 com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) <C7BE1645-BE23-3427-8650-1CEFDAF86710> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x10dd7d000 - 0x10dd7fff3 com.apple.ExceptionHandling (1.5 - 12) <2FEE51EB-2166-37CB-81D3-896188C50873> /System/Library/Frameworks/ExceptionHandling.framework/Versions/A/ExceptionHandling
0x112219000 - 0x112263adf dyld (551.5) <ACC6AC7F-EAD9-340E-B2A8-AD26FE5B387B> /usr/lib/dyld

Model: iMac9,1, BootROM IM91.008D.B08, 2 processors, Intel Core 2 Duo, 2,93 GHz, 8 GB, SMC 1.45f0
Graphics: NVIDIA GeForce GT 120, NVIDIA GeForce GT 120, PCIe
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E433136464B44
Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1067 MHz, 0x859B, 0x435434473353313036374D2E433136464B44
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x8E), Broadcom BCM43xx 1.0 (5.106.98.102.30)
Bluetooth: Version 6.0.7f20, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en1
Serial ATA Device: WDC WD6400AAKS-40H2B0, 640,14 GB
Serial ATA Device: OPTIARC DVD RW AD-5670S
USB Device: USB Bus
USB Device: IR Receiver
USB Device: USB Bus
USB Device: BRCM2046 Hub
USB Device: Bluetooth USB Host Controller
USB Device: USB 2.0 Bus
USB Device: Built-in iSight
USB Device: Keyboard Hub
USB Device: Apple Keyboard
USB Device: USB 2.0 Bus
USB Device: My Passport 0837
Thunderbolt Bus:

(In reply to :Gijs (he/him) from comment #4)

Can you click the "Report..." button and copy-paste the crash report details into the box at https://bugzilla.mozilla.org/attachment.cgi?bugid=1641485&action=enter to attach them here?

Comment 6

[:Gijs (he/him)]

Thanks!

/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib: code signature invalid for '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib'

:haik, do you know what'd cause that?

Comment 7

[u663868]

The last update from macOS HighSierra

Comment 8

[Stephen A Pohl [:spohl]]

(In reply to :Gijs (he/him) from comment #6)

Thanks!

/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib: code signature invalid for '/Applications/Firefox.app/Contents/MacOS/libmozglue.dylib'

:haik, do you know what'd cause that?

This means that something or someone caused the code signature on this file to become invalid. Although rare, there are various ways that this could occur. Could you download Firefox one more time from here and see if this fixes it? https://www.mozilla.org/en-US/firefox/new/

Comment 9

[Stephen A Pohl [:spohl]]

This shouldn't be marked as security bug. However, I can't clear the flag. Ryan, can you?