1644074 - graphic driver crash (bsod) visiting https://www.paypal.com/it/home (32 bit Win7: ATI Mobility Radeon HD 3400 Series, 8.970.100.1100, 4-29-2013)

Status: NEW

(Core :: Audio/Video, defect)

Description

[Francesco]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:77.0) Gecko/20100101 Firefox/77.0

Steps to reproduce:

Firefox 77 Windows 7 32bit
Visit https://www.paypal.com/it/home

Actual results:

Consistent system crash (BSOD) IRQL_NOT_LESS_OR_EQUAL 0x0000000a atikmdag.sys atikmdag.sys+2c7710 ATI Radeon Kernel Mode Driver ATI Radeon Family Advanced Micro Devices, Inc. 8.01.01.1248 32-bit ntkrnlpa.exe+46e07 ntkrnlpa.exe+64675 atikmdag.sys+25e28 atikmdag.sys+14731

Expected results:

Chrome 83 has no problems with that page; Firefox has never had problems with it in the past (based on my browsing history I think I last visited the page on 3/28/2020). Now I have to disable hardware acceleration to avoid a BSOD.

Here is my graphics info:

Graphics

Features
Compositing: Direct3D 11 (Advanced Layers)
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009762) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
WebGL 1 Driver Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 3400 Series Direct3D11 vs_4_1 ps_4_1)
WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.3885ee272685)
WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009762) EGL_VERSION: 1.4 (ANGLE 2.1.0.3885ee272685) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control
WebGL 2 Driver Renderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 3400 Series Direct3D11 vs_4_1 ps_4_1)
WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.3885ee272685)
WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
WebGL 2 Extensions: EXT_color_buffer_float EXT_float_blend EXT_texture_filter_anisotropic MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
Direct2D: true
Target Frame Rate: 60
DirectWrite: true (6.2.9200.22902)
GPU #1
Active: Yes
Description: ATI Mobility Radeon HD 3400 Series
Vendor ID: 0x1002
Device ID: 0x95c4
Driver Version: 8.970.100.1100
Driver Date: 4-29-2013
Drivers: aticfx32 aticfx32 atiumdag atidxx32 atiumdva
Subsys ID: 00000000
RAM: 256
GPU #2
Active: No
RAM: 0
Diagnostics
AzureCanvasBackend: direct2d 1.1
AzureCanvasBackend (UI Process): skia
AzureContentBackend: direct2d 1.1
AzureContentBackend (UI Process): skia
AzureFallbackCanvasBackend (UI Process): none
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Display0: 1280x1024@60Hz
DisplayCount: 1
GPUProcessPid: 5612
ClearType Parameters: Gamma: 1,8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
blacklisted by env: No qualified hardware
WEBRENDER_COMPOSITOR:
blacklisted by env: Blacklisted by gfxInfo
unavailable by runtime: No DirectComposition usage
WEBRENDER_ANGLE:
opt-in by default: WebRender ANGLE is an opt-in feature
WEBRENDER_DCOMP_PRESENT:
opt-in by default: WebRender DirectComposition is an opt-in feature
OMTP:
broken by runtime: OMTP is not supported on 32-bit with <= 2 cores
ADVANCED_LAYERS:
available by user: Enabled for Windows 7 via user-preference
WEBGPU:
disabled by default: Disabled by default
blocked by runtime: WebGPU can only be enabled in nightly

Workarounds
NO_CONSTANT_BUFFER_OFFSETTING: Unsupported by driver

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 2

[Jim Blandy :jimb]

Calling this S2 for now, since it seems important to try the given URL on Win7, but if we can't reproduce, we can lower it to an S3.

Comment 3

[Rachel Tublitz [:rachel]]

S1 or S2 bugs needs an assignee - could you find someone for this bug?

Comment 4

[Jeff Muizelaar [:jrmuizel]]

Francesco can you check if the problem was introduced in FF77? You can download older releases here: http://ftp.mozilla.org/pub/firefox/releases/

Comment 5

[Francesco]

I've tested a few old versions from PortableApps:

38.0.5 "fine" (b/c of js error)
43.0.4 "fine" (b/c of js error)
47.0.1 "fine" (b/c of js error)
52.02 broken
56.0.2 broken
68.0.2 broken
74.0.1 broken
75.0 broken
76.0.1 broken

In versions up to 47.0.1 the window turns blank after a little and the console shows js errors. All other versions cause crash (for anybody testing this: in many cases, though not all, you can avoid the BSOD by closing the FF window very quickly as soon as screen decomposing begins).

A few thoughts.

• The crash is not instant: in particular, in 52.0.2 it happened after scrolling up and down a little. Probably it's the JS that does something after loading and causes the crash.
• This bug is very old. Surely I've visited the page before without problems. So, I think it's some change Paypal has done over the last few weeks/months that triggers it.

I can do further testing if necessary, but possibly to targeted FF versions, because it's a PITA to have a system crash for each and every release I test.

Comment 6

[Jeff Muizelaar [:jrmuizel]]

Ok, this isn't going to be that easy to investigate. Because of COVID-19, we don't have as easy access to our hardware inventory.

Do you see the same problem if you use https://web.archive.org/web/20200603025118/https://www.paypal.com/it/home? (archive.org seems broken for me right now so you might have to try again after it's fixed) If you do see it on archive.org you might be able to find out when the page changed to cause the problem.

Comment 7

[Jessie [:jbonisteel] pls NI]

Sotaro - curious if you could repro this on Win7? Not sure with gpus you have access to.

Comment 8

[Sotaro Ikeda [:sotaro]]

(In reply to Jessie [:jbonisteel] pls NI from comment #7)

Sotaro - curious if you could repro this on Win7? Not sure with gpus you have access to.

I have 2 Win7 PCs(32bit/64bit). I tested https://www.paypal.com/it/home with "Compositing: Direct3D 11 (Advanced Layers)", but I did not see the system crash. Though I do not have ATI Radeon.

Comment 9

[Sotaro Ikeda [:sotaro]]

I wonder if the crash happen by disabling "Advanced Layers".

Francesco, can you disable "Advanced Layers" by setting pref "layers.mlgpu.enabled" to false in about:config and see if the problem happen?
After updating the pref, Firefox needs to be updated.

Can you also check if disabling Direct2d affects to the problem? Direct2d could be disabled by pref "gfx.direct2d.disabled" to true.
After updating the pref, Firefox needs to be updated.

Comment 10

[Francesco]

It happens also if I set
layers.mlgpu.enabled false
or
gfx.direct2d.disabled true

and also if I set
layers.mlgpu.enable-on-windows7 false

Comment 11

[Sotaro Ikeda [:sotaro]]

Thank you for checking. Hmm, just enabling D3D compositor without D2D rendering in content process seemed to hit driver bug :(

Comment 12

[Francesco]

(In reply to Jeff Muizelaar [:jrmuizel] from comment #6)

Ok, this isn't going to be that easy to investigate. Because of COVID-19, we don't have as easy access to our hardware inventory.

Do you see the same problem if you use https://web.archive.org/web/20200603025118/https://www.paypal.com/it/home? (archive.org seems broken for me right now so you might have to try again after it's fixed) If you do see it on archive.org you might be able to find out when the page changed to cause the problem.

I am plagued by "too many requests" errors on archive.org

The crash does not happen as late as https://web.archive.org/web/20200603001425/https://www.paypal.com/it/home (June 3); the page looks visually different, so they did change something after.

However, I could not test any later snapshot, so I am not sure that the crash does not happen because of how pages are saved on archive.org

Comment 13

[Jeff Muizelaar [:jrmuizel]]

Does the problem happen if you disable webgl by setting webgl.disabled=true?

Comment 14

[Mike Taylor [:miketaylr]]

I'm also curious if other versions of the site crash, for example https://www.paypal.com/en/home or https://www.paypal.com/it/webapps/mpp/home

Comment 15

[Francesco]

(In reply to Jeff Muizelaar [:jrmuizel] from comment #13)

Does the problem happen if you disable webgl by setting webgl.disabled=true?

Yes indeed. It was one of the two things I tried (the other being disable HWA, which is so far the only remedy I know of)

Comment 16

[Francesco]

(In reply to Mike Taylor [:miketaylr] from comment #14)

I'm also curious if other versions of the site crash, for example https://www.paypal.com/en/home or https://www.paypal.com/it/webapps/mpp/home

https://www.paypal.com/it/webapps/mpp/home does crash (just tried, I dodged the BSOD using the method of comment #5).

As to https://www.paypal.com/(en|es|fr|etc)/home I'm pretty sure, honestly I don't feel like risking a system crash.

Comment 17

[Jessie [:jbonisteel] pls NI]

We are reaching out to Paypal to see if we can figure out what has changed recently.

Comment 18

[Francesco]

(In reply to Francesco from comment #16)

(In reply to Mike Taylor [:miketaylr] from comment #14)

I'm also curious if other versions of the site crash, for example https://www.paypal.com/en/home or https://www.paypal.com/it/webapps/mpp/home

https://www.paypal.com/it/webapps/mpp/home does crash (just tried, I dodged the BSOD using the method of comment #5).

As to https://www.paypal.com/(en|es|fr|etc)/home I'm pretty sure, honestly I don't feel like risking a system crash.

https://www.paypal.com/it/webapps/mpp/paypal-fees does not crash

So far:
https://www.paypal.com/it/home crash
https://www.paypal.com/it/webapps/mpp/home crash
https://www.paypal.com/it/webapps/mpp/paypal-fees no crash

Comment 19

[Francesco]

This video crashes:

https://www.paypalobjects.com/marketing/web/it/it/home/consumer-control/PP_EE_LP_Header_Output_IT_1600x1400.mp4

it is displayed on https://www.paypal.com/it/home and https://www.paypal.com/it/webapps/mpp/home (on Chrome they seem the same page).

Comment 20

[Jeff Muizelaar [:jrmuizel]]

Does setting media.hardware-video-decoding.enabled=false avoid the crash?

Comment 21

[Francesco]

(In reply to Jeff Muizelaar [:jrmuizel] from comment #20)

Does setting media.hardware-video-decoding.enabled=false avoid the crash?

Yes.

Comment 22

[Bryce Seager van Dyk [:bryce] (he/him) - Not reading bugmail]

Attachment: Bug 1644074 - Blacklist ATI driver 8.970.100.1100 for video decode. r?jrmuizel

Prevent BSODs due to video decoding issues with the driver.

Comment 23

[Bryce Seager van Dyk [:bryce] (he/him) - Not reading bugmail]

Are you running the latest drivers for your gfx card (https://www.amd.com/en/support)? If so, do you have any older drivers you could try to give us a better idea on if the issue exists with a single driver, or is a larger issue for the device?

Comment 24

[Francesco]

AFAIK yes, I have the latest. The hardware is quite old (a Toshiba Satellite notebook from ~ 2009). Looking around, I could only find a slightly older driver (mine is 8.970.100.1100 of 4-29-2013, I've seen 8.970.100.700 of 1-16-2013). If I manage to try it I'll let you know.

I remember the gfx card used to be blacklisted by Mozilla several years ago (I couldn't enable HWA). Then it was unblacklisted, and since then no problems until this very isolated issue.

As I said, Chrome (and Chromium Edge) plays the video OK (with enabled HWA and hardware video decoding).

Comment 25

[Francesco]

BSOD with an older driver too:

Driver Version 8.970.100.7000
Driver Date 11-16-2012

Again, no issues with Chromium browsers

Comment 26

[Jeff Muizelaar [:jrmuizel]]

(In reply to Francesco from comment #25)

BSOD with an older driver too:

Driver Version 8.970.100.7000
Driver Date 11-16-2012

Again, no issues with Chromium browsers.

Can you paste the contents of chrome://gpu from Chrome?

Comment 27

[Francesco]

A lot of stuff:

Graphics Feature Status
Canvas: Hardware accelerated
Flash: Hardware accelerated
Flash Stage3D: Hardware accelerated
Flash Stage3D Baseline profile: Hardware accelerated
Compositing: Hardware accelerated
Multiple Raster Threads: Disabled
Out-of-process Rasterization: Unavailable
OpenGL: Enabled
Hardware Protected Video Decode: Unavailable
Rasterization: Unavailable
Skia Renderer: Disabled
Video Decode: Unavailable
Vulkan: Disabled
WebGL: Hardware accelerated
WebGL2: Hardware accelerated

Driver Bug Workarounds
clear_uniforms_before_first_program_use
decode_encode_srgb_for_generatemipmap
disable_accelerated_vpx_decode
disable_delayed_copy_nv12
disable_direct_composition
disable_direct_composition_video_overlays
disable_discard_framebuffer
disable_dxgi_zero_copy_video
disable_nv12_dxgi_video
disable_nv12_dynamic_textures
disable_vp_scaling
exit_on_context_lost
force_cube_complete
limit_d3d11_video_decoder_to_11_0
scalarize_vec_and_mat_constructor_args
use_empty_video_hdr_metadata
disabled_extension_GL_KHR_blend_equation_advanced
disabled_extension_GL_KHR_blend_equation_advanced_coherent

Problems Detected
Accelerated video decode interferes with GPU sandbox on certain AMD drivers: 298968
Disabled Features: accelerated_video_decode
GPU rasterization should only be enabled on NVIDIA and Intel and AMD RX-R2 GPUs with DX11+ or any GPU using ANGLE's GL backend.: 1047002
Disabled Features: gpu_rasterization
Protected video decoding with swap chain is for Windows and Intel only
Disabled Features: protected_video_decode
Some drivers are unable to reset the D3D device in the GPU process sandbox
Applied Workarounds: exit_on_context_lost
Clear uniforms before first program use on all platforms: 124764, 349137
Applied Workarounds: clear_uniforms_before_first_program_use
Always rewrite vec/mat constructors to be consistent: 398694
Applied Workarounds: scalarize_vec_and_mat_constructor_args
ANGLE crash on glReadPixels from incomplete cube map texture: 518889
Applied Workarounds: force_cube_complete
Framebuffer discarding can hurt performance on non-tilers: 570897
Applied Workarounds: disable_discard_framebuffer
Direct composition flashes black initially on Win <10: 588588
Applied Workarounds: disable_direct_composition
Zero copy DXGI video hangs on shutdown on Win < 8.1: 621190
Applied Workarounds: disable_dxgi_zero_copy_video
Disable KHR_blend_equation_advanced until cc shaders are updated: 661715
Applied Workarounds: disable(GL_KHR_blend_equation_advanced), disable(GL_KHR_blend_equation_advanced_coherent)
Decode and Encode before generateMipmap for srgb format textures on Windows: 634519
Applied Workarounds: decode_encode_srgb_for_generatemipmap
Zero-copy DXGI video hangs or displays incorrect colors on older AMD drivers: 623029, 1025427
Applied Workarounds: disable_dxgi_zero_copy_video
NV12 DXGI video displays incorrect colors on older AMD drivers: 644293
Applied Workarounds: disable_nv12_dxgi_video
VPx decoding isn't supported well before Windows 10 creators update.: 616318, 667532
Applied Workarounds: disable_accelerated_vpx_decode
Direct composition path is buggy on certain AMD devices/drivers: 800950
Applied Workarounds: disable_direct_composition
Delayed copy NV12 causes crashes on GPU main thread when DXVA video decoder runs on another thread: 983787
Applied Workarounds: disable_delayed_copy_nv12
Don't use video processor scaling on non-Intel GPUs.: 993233
Applied Workarounds: disable_vp_scaling
Hardware overlays fail to work on older AMD drivers: 932879, 1025427
Applied Workarounds: disable_direct_composition_video_overlays
dynamic textures fail to work on AMD GPUs: 1029855, 1050666
Applied Workarounds: disable_nv12_dynamic_textures
Limit D3D11VideoDecoder to 11.0 due to crashes on AMD: 1012464
Applied Workarounds: limit_d3d11_video_decoder_to_11_0
Send empty video hdr metadata due to crashes on AMD: 1045586
Applied Workarounds: use_empty_video_hdr_metadata
Raster is using a single thread.
Disabled Features: multiple_raster_threads

ANGLE Features
disable_program_caching_for_transform_feedback (Frontend workarounds): Disabled
On some GPUs, program binaries don't contain transform feedback varyings
lose_context_on_out_of_memory (Frontend workarounds): Enabled: true
Some users rely on a lost context notification if a GL_OUT_OF_MEMORY error occurs
scalarize_vec_and_mat_constructor_args (Frontend workarounds) 398694: Enabled: true
Always rewrite vec/mat constructors to be consistent
sync_framebuffer_bindings_on_tex_image (Frontend workarounds): Disabled
On some drivers TexImage sometimes seems to interact with the Framebuffer
add_dummy_texture_no_render_target (D3D workarounds) anglebug:2152: Disabled: isIntel && capsVersion < IntelDriverVersion(4815)
On some drivers when rendering with no render target, two bugs lead to incorrect behavior
allow_clear_for_robust_resource_init (D3D workarounds) 941620: Disabled: isNvidia
Some drivers corrupt texture data when clearing for robust resource initialization.
call_clear_twice (D3D workarounds) 655534: Disabled: isIntel && isSkylake && capsVersion < IntelDriverVersion(4771)
Using clear() may not take effect
depth_stencil_blit_extra_copy (D3D workarounds) anglebug:1452: Disabled
Bug in some drivers triggers a TDR when using CopySubresourceRegion from a staging texture to a depth/stencil
disable_b5g6r5_support (D3D workarounds): Enabled: (isIntel && capsVersion < IntelDriverVersion(4539)) || isAMD
Textures with the format DXGI_FORMAT_B5G6R5_UNORM have incorrect data
dont_translate_uniform_block_to_structured_buffer (D3D workarounds): Enabled: !isWin10
Fails to allocate ShaderResourceView for StructuredBuffer on some drivers
emulate_isnan_float (D3D workarounds) 650547: Disabled: isIntel && isSkylake && capsVersion < IntelDriverVersion(4542)
Using isnan() on highp float will get wrong answer
emulate_tiny_stencil_textures (D3D workarounds): Enabled: isAMD && !(deviceCaps.featureLevel < D3D_FEATURE_LEVEL_10_1)
1x1 and 2x2 mips of depth/stencil textures aren't sampled correctly
expand_integer_pow_expressions (D3D workarounds): Enabled: true
The HLSL optimizer has a bug with optimizing 'pow' in certain integer-valued expressions
flush_after_ending_transform_feedback (D3D workarounds): Disabled: isNvidia
Some drivers sometimes write out-of-order results to StreamOut buffers when transform feedback is used to repeatedly write to the same buffer positions
force_atomic_value_resolution (D3D workarounds) anglebug:3246: Disabled: isNvidia
On some drivers the return value from RWByteAddressBuffer.InterlockedAdd does not resolve when used in the .yzw components of a RWByteAddressBuffer.Store operation
get_dimensions_ignores_base_level (D3D workarounds): Disabled: isNvidia
Some drivers do not take into account the base level of the texture in the results of the HLSL GetDimensions builtin
mrt_perf_workaround (D3D workarounds): Enabled: true
Some drivers have a bug where they ignore null render targets
pre_add_texel_fetch_offsets (D3D workarounds): Disabled: isIntel
HLSL's function texture.Load returns 0 when the parameter Location is negative, even if the sum of Offset and Location is in range
rewrite_unary_minus_operator (D3D workarounds): Disabled: isIntel && (isBroadwell || isHaswell) && capsVersion < IntelDriverVersion(4624)
Evaluating unary minus operator on integer may get wrong answer in vertex shaders
select_view_in_geometry_shader (D3D workarounds): Enabled: !deviceCaps.supportsVpRtIndexWriteFromVertexShader
The viewport or render target slice will be selected in the geometry shader stage for the ANGLE_multiview extension
set_data_faster_than_image_upload (D3D workarounds): Enabled: !(isIvyBridge || isBroadwell || isHaswell)
Set data faster than image upload
skip_vs_constant_register_zero (D3D workarounds): Disabled: isNvidia
In specific cases the driver doesn't handle constant register zero correctly
use_instanced_point_sprite_emulation (D3D workarounds): Disabled: isFeatureLevel9_3
Some D3D11 renderers do not support geometry shaders for pointsprite emulation
use_system_memory_for_constant_buffers (D3D workarounds) 593024: Disabled: isIntel
Copying from staging storage to constant buffer storage does not work
zero_max_lod (D3D workarounds): Disabled: isFeatureLevel9_3
Missing an option to disable mipmaps on a mipmapped texture

Version Information
Data exported 2020-06-24T13:58:49.204Z
Chrome version Chrome/83.0.4103.106
Operating system Windows NT 6.1.7601 SP1
Software rendering list URL https://chromium.googlesource.com/chromium/src/+/ce7134bb3d95141cd18f1e65772a4247f282d950/gpu/config/software_rendering_list.json
Driver bug list URL https://chromium.googlesource.com/chromium/src/+/ce7134bb3d95141cd18f1e65772a4247f282d950/gpu/config/gpu_driver_bug_list.json
ANGLE commit id a4b21cf26074
2D graphics backend Skia/83 c3d05a789930913af94174961bc6f90894196f62
Command Line "C:\Program Files\Google\Chrome\Application\chrome.exe" --flag-switches-begin --disable-features=HardwareMediaKeyHandling --flag-switches-end --enable-audio-service-sandbox

Driver Information
Initialization time 4944
In-process GPU false
Passthrough Command Decoder true
Sandboxed true
GPU0 VENDOR= 0x1002 [Google Inc.], DEVICE=0x95c4 [ANGLE (ATI Mobility Radeon HD 3400 Series Direct3D11 vs_4_1 ps_4_1)], SUBSYS=0xff1e1179, REV=0 ACTIVE
Optimus false
AMD switchable false
Desktop compositing Aero Glass
Direct composition false
Supports overlays false
YUY2 overlay support NONE
NV12 overlay support NONE
Diagonal Monitor Size of \.\DISPLAY2 15.3"
Diagonal Monitor Size of \.\DISPLAY1 17.0"
Driver D3D12 feature level Not supported
Driver Vulkan API version Not supported
Driver vendor ANGLE
Driver version 8.17.10.1129
GPU CUDA compute capability major version 0
Pixel shader version 4.1
Vertex shader version 4.1
Max. MSAA samples 4
Machine model name
Machine model version
GL_VENDOR Google Inc.
GL_RENDERER ANGLE (ATI Mobility Radeon HD 3400 Series Direct3D11 vs_4_1 ps_4_1)
GL_VERSION OpenGL ES 2.0.0 (ANGLE 2.1.0.a4b21cf26074)
GL_EXTENSIONS GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_WEBGL_video_texture
Disabled Extensions GL_KHR_blend_equation_advanced GL_KHR_blend_equation_advanced_coherent
Disabled WebGL Extensions
Window system binding vendor Google Inc. (adapter LUID: 000000000000a59b)
Window system binding version 1.4 (ANGLE 2.1.0.a4b21cf26074)
Window system binding extensions EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error
Direct rendering version unknown
Reset notification strategy 0x8252
GPU process crash count 0
gfx::BufferFormats supported for allocation and texturing R_8: not supported, R_16: not supported, RG_88: not supported, BGR_565: not supported, RGBA_4444: not supported, RGBX_8888: not supported, RGBA_8888: not supported, BGRX_8888: not supported, BGRA_1010102: not supported, RGBA_1010102: not supported, BGRA_8888: not supported, RGBA_F16: not supported, YVU_420: not supported, YUV_420_BIPLANAR: not supported, P010: not supported

Compositor Information
Tile Update Mode One-copy
Partial Raster Enabled

GpuMemoryBuffers Status
R_8 Software only
R_16 Software only
RG_88 Software only
BGR_565 Software only
RGBA_4444 Software only
RGBX_8888 GPU_READ, SCANOUT
RGBA_8888 GPU_READ, SCANOUT
BGRX_8888 Software only
BGRA_1010102 Software only
RGBA_1010102 Software only
BGRA_8888 Software only
RGBA_F16 Software only
YVU_420 Software only
YUV_420_BIPLANAR Software only
P010 Software only

Display(s) Information
Info Display[2528732444] bounds=[0,0 1280x1024], workarea=[0,0 1280x1024], scale=1, rotation=0, panel_rotation=0 external.
Color space (sRGB/no-alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/no-alpha) BGRX_8888
Color space (sRGB/alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (sRGB/alpha) BGRA_8888
Color space (WCG/no-alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/no-alpha) BGRX_8888
Color space (WCG/alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (WCG/alpha) BGRA_8888
Color space (HDR/no-alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/no-alpha) BGRX_8888
Color space (HDR/alpha) {primaries:BT709, transfer:IEC61966_2_1, matrix:RGB, range:FULL}
Buffer format (HDR/alpha) BGRA_8888
SDR white level in nits 80
Bits per color component 8
Bits per pixel 24
Refresh Rate in Hz 60

Video Acceleration Information

Vulkan Information

Device Performance Information
Total Physical Memory (Gb) 2
Total Disk Space (Gb) 232
Hardware Concurrency 2
System Commit Limit (Gb) 5
D3D11 Feature Level Unknown
Has Discrete GPU unknown
Software Rendering No

Diagnostics
0
b3DAccelerationEnabled true
b3DAccelerationExists true
bAGPEnabled true
bAGPExistenceValid true
bAGPExists true
bCanRenderWindow true
bDDAccelerationEnabled true
bDriverBeta false
bDriverDebug false
bDriverSigned false
bDriverSignedValid false
bNoHardware false
dwBpp 32
dwDDIVersion 10
dwHeight 1024
dwRefreshRate 60
dwWHQLLevel 0
dwWidth 1280
iAdapter 0
lDriverSize 929736
lMiniVddSize 0
szAGPStatusEnglish Enabled
szAGPStatusLocalized Attivata
szChipType ATI display adapter (0x95C4)
szD3DStatusEnglish Enabled
szD3DStatusLocalized Attivata
szDACType Internal DAC(400MHz)
szDDIVersionEnglish 10.1
szDDIVersionLocalized 10.1
szDDStatusEnglish Enabled
szDDStatusLocalized Attivata
szDXVAHDEnglish Not Supported
szDXVAModes ModeMPEG2_A ModeMPEG2_C
szDescription ATI Mobility Radeon HD 3400 Series
szDeviceId 0x95C4
szDeviceIdentifier {D7B71EE2-D684-11CF-A076-14DFBEC2C535}
szDeviceName \.\DISPLAY1
szDisplayMemoryEnglish 1530 MB
szDisplayMemoryLocalized 1530 MB
szDisplayModeEnglish 1280 x 1024 (32 bit) (60Hz)
szDisplayModeLocalized 1280 x 1024 (32 bit) (60Hz)
szDriverAssemblyVersion 8.970.100.1100
szDriverAttributes Final Retail
szDriverDateEnglish 4/30/2013 06:19:50
szDriverDateLocalized 30/04/13 06:19:50
szDriverLanguageEnglish English
szDriverLanguageLocalized Inglese
szDriverModelEnglish WDDM 1.1
szDriverModelLocalized WDDM 1.1
szDriverName aticfx32.dll,aticfx32.dll,atiumdag.dll,atidxx32.dll,atiumdva.cap
szDriverNodeStrongName oem13.inf:ATI.Mfg.NTx86.6.1:ati2mtag_M72:8.970.100.1100:pci\ven_1002&dev_95c4
szDriverSignDate
szDriverVersion 8.17.0010.1129
szKeyDeviceID Enum\PCI\VEN_1002&DEV_95C4&SUBSYS_FF1E1179&REV_00
szKeyDeviceKey \Registry\Machine\System\CurrentControlSet\Control\Video{8AFCBA79-0D2D-4DCF-AE5E-DE6E54C1C21D}\0000
szManufacturer Advanced Micro Devices, Inc.
szMiniVdd N/D
szMiniVddDateEnglish n/a
szMiniVddDateLocalized N/D
szMonitorMaxRes
szMonitorName Monitor generico Plug and Play
szNotesEnglish No problems found.
szNotesLocalized Nessun problema riscontrato.
szOverlayEnglish Not Supported
szRankOfInstalledDriver 00E62001
szRegHelpText
szRevision
szRevisionId 0x0000
szSubSysId 0xFF1E1179
szTestResultD3D7English Not run
szTestResultD3D7Localized Non eseguito
szTestResultD3D8English Not run
szTestResultD3D8Localized Non eseguito
szTestResultD3D9English Not run
szTestResultD3D9Localized Non eseguito
szTestResultDDEnglish Not run
szTestResultDDLocalized Non eseguito
szVdd N/D
szVendorId 0x1002

Log Messages
GpuProcessHost: The info collection GPU process exited normally. Everything is okay.

Comment 28

[Francesco]

In case this may help, I found that my card is actually blacklisted by Chrome. If I force #ignore-gpu-blacklist from chrome://flags, the Graphics Features Status from chrome://gpu changes like this:

Out-of-process Rasterization: Unavailable => Disabled
Hardware Protected Video Decode: Unavailable => Hardware accelerated
Rasterization: Unavailable => Hardware accelerated
Video Decode: Unavailable => Hardware accelerated

However, even with these different settings the paypal video does not BSOD in Chrome

Comment 29

[BugBot [:suhaib / :marco/ :calixte]]

The bug has a release status flag that shows some version of Firefox is affected, thus it will be considered confirmed.

Comment 30

[BugBot [:suhaib / :marco/ :calixte]]

The following patch is waiting for review from an inactive reviewer:

ID	Title	Author	Reviewer Status
D80743	Bug 1644074 - Blacklist ATI driver 8.970.100.1100 for video decode. r?jrmuizel	bryce	jrmuizel: Inactive

:bryce, could you please find another reviewer or abandon the patch if it is no longer relevant?

For more information, please visit auto_nag documentation.

Comment 31

[Suhaib Mujahid [:suhaib]]

Sorry for the noise, there was a problem with a Bugzilla API that caused the bot to think more people were inactive than normal (bug 1789646).

Comment 32

[Chris Peterson [:cpeterson]]

Unassigning bugs assigned to Bryce because he no longer works at Mozilla.

Comment 33

[Francesco]

If this bug is really specific to Win7, I think it can be marked as WONTFIX or so, since support for Windows < 10 has been dropped in FF 116+