1644623 - Apple Music doesn't work in private browsing mode

Status: NEW

(Core :: Audio/Video: Playback, defect, P5)

Description

[butanot]

Attachment: screenshot.png

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:77.0) Gecko/20100101 Firefox/77.0

Steps to reproduce:

Using Ubuntu 20.04, Firefox 77.0. I haven't tested on other platforms.

Log in to https://music.apple.com and play any song.

Actual results:

The song does not play, and an error dialog displays "The media resource indicated by the src attribute or assigned media provider object was not suitable."

Comment 1

[BugBot [:suhaib / :marco/ :calixte]]

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Comment 2

[C.M.Chang[:chunmin]]

I have no luck to reproduce it. The music can play on my Ubuntu.

Comment 3

[butanot]

(In reply to C.M.Chang[:chunmin] from comment #2)

I have no luck to reproduce it. The music can play on my Ubuntu.

I believe you are listening to the 'previews' of songs. If you sign in/up (you can reproduce the bug even with a free 3 month trial) and try to listen to the actual song, it will not work.

Comment 4

[Jon Bauman [:jbauman:]]

Not necessarily unexpected, but I'm unable to produce this on macOS Catalina (10.15.5) and Firefox 77.0.1 (64-bit) or 78.0b8 (64-bit). Will find an Ubuntu setup to test on.

Comment 5

[Matthew Gregan [:kinetik]]

I see the same behaviour with a fresh Firefox 76 on Fedora 30, but I also get a doorhanger notification advising me that the site requires DRM. Do you have DRM enabled in the Firefox preferences? You may also need to log out of Apple Music after enabling it.

Comment 6

[Jon Bauman [:jbauman:]]

Attachment: Screen Shot 2020-06-17 at 6.23.54 PM.png

I can confirm a similar behavior on macOS when media.eme.enabled in about:config is set to false.

Comment 7

[butanot]

(In reply to Matthew Gregan [:kinetik] from comment #5)

I see the same behaviour with a fresh Firefox 76 on Fedora 30, but I also get a doorhanger notification advising me that the site requires DRM. Do you have DRM enabled in the Firefox preferences? You may also need to log out of Apple Music after enabling it.

DRM is enabled, and I have confirmed that it is working by playing a movie on Disney+. Spotify also works, Apple Music is the only streaming service I've had a problem with.

Comment 8

[Matthew Gregan [:kinetik]]

Thanks for confirming. Did you log out of Apple Music and log back in? In my case, that step seemed to be required (after enabling DRM) before music playback worked correctly. It might also be worth testing with a clean Firefox profile.

Comment 9

[butanot]

(In reply to Matthew Gregan [:kinetik] from comment #8)

Thanks for confirming. Did you log out of Apple Music and log back in? In my case, that step seemed to be required (after enabling DRM) before music playback worked correctly. It might also be worth testing with a clean Firefox profile.

Well, I just closed and reopened Firefox, because I have the "Always use private browsing mode" turned on. Could that be a part of the issue?

Comment 10

[butanot]

Attachment: Screenshot.png

Comment 11

[butanot]

I just tested it, and it turns out that Apple Music is only broken when the "Never remember history" setting is on. Setting it to "Remember history" or to "Use custom settings for history" fixes it. I believe this is still a bug, albeit a different scope than I originally thought.

Comment 12

[butanot]

Apple Music does not work in either a private browsing window (ctrl-shift-p), or when set to "Never remember history".