1648769 - Can't view content on airmo, auth flow seems broken

Status: REOPENED

(Air Mozilla :: Other, task)

Description

[Kartikaya Gupta (email:[e-mail])]

Attachment: Airmo login broken

I logged in to airmo, but it keeps giving me an error page that says "Please log in to view this content"

See attached video.

Comment 1

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

I get a similar issue on https://transact.nzta.govt.nz/transactions/PurchaseRUCLicence/entry where clicking Get Started gives a session timed out error. A work around on both sites is to use private browsing or container tabs.

Comment 2

[Kartikaya Gupta (email:[e-mail])]

Am email was sent out saying this was a result of some server side changes and to clear cookies to fix.

Comment 3

[Andrea Marchesini [:baku]]

(In reply to Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e) from comment #1)

I get a similar issue on https://transact.nzta.govt.nz/transactions/PurchaseRUCLicence/entry where clicking Get Started gives a session timed out error. A work around on both sites is to use private browsing or container tabs.

I would like to know more about this feature.
Is it something that happens on nightly only or on release too?
If yes, can you see if changing the pref network.cookie.sameSite.laxByDefault to false fixes the issue?
This is the major change in the cookie world, so it seems a good candidate for a similar failure.

Let's keep the bug open until we find the source of the failure.

Comment 4

[Andrew Overholt [:overholt]]

(In reply to Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e) from comment #1)

I get a similar issue on https://transact.nzta.govt.nz/transactions/PurchaseRUCLicence/entry where clicking Get Started gives a session timed out error. A work around on both sites is to use private browsing or container tabs.

I tried to reproduce this but I think you might need to have actually purchased RUCs in the past to hit the issue. Or maybe something was on in nightly 75 back when Anthony last used the site?

Here's what I tried, FWIW:

1. using 75 (nightly the last time Anthony bought credits), go to RUC site - https://transact.nzta.govt.nz/transactions/PurchaseRUCLicence/entry
2. Click "Get started" and see the "Buy a road user charges (RUC) licence" flow (enter name, etc.)
3. update to 78.02 (inadvertently)
4. go to RUC site, click "Get started" and see the "Buy a road user charges (RUC) licence" flow (enter name, etc.) <-- still what's expected
5. open profile with 79 beta 5
6. go to RUC site, click "Get started" and see the "Buy a road user charges (RUC) licence" flow (enter name, etc.) <-- still what's expected
7. open profile with nightly (80)
8. go to RUC site, click "Get started" and see the "Buy a road user charges (RUC) licence" flow (enter name, etc.) <-- still what's expected

HOWEVER (I typed the above before discovering this):

1. using nightly (80) from yesterday (2020-07-08), go to RUC site and click "Get started" to see the "Buy a road user charges (RUC) licence" flow (enter name, etc.) start
2. restart into today's nightly (2020-07-09)
3. go to the RUC site and click "Get started" but instead of seeing the purchase flow, get a session timed out error <-- this is what Anthony saw!

Comment 5

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

(In reply to Andrea Marchesini [:baku] from comment #3)

Is it something that happens on nightly only or on release too?

I haven't tried release. I generally only use nightly.

If yes, can you see if changing the pref network.cookie.sameSite.laxByDefault to false fixes the issue?

I haven't prefected the repro, but setting laxByDefault seems to have made the issue go away.