Closed Bug 1650767 Opened 4 years ago Closed 4 years ago

log in for verizon is greyed out, it is on all computers and phone, not synched or I am not signed in

Categories

(Firefox :: Untriaged, defect)

78 Branch
defect

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: ktab1, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0

Steps to reproduce:

on laptop, refreshed, uninstalled, deleted cookies,
tried on android and same issue with firefox, can log in on other browsers

Actual results:

sign in box is still greyed out, no matter which computer is used

Expected results:

sign in box should be highlighted so I can sign in

Hey kb,

I tried reproducing this issue using your steps on the latest version of Firefox Nightly 80.0a1 (2020-07-10), release 78.0.2 and beta 79.0b6 but both the password fields and username fields are responsive. I can input text into both areas and nothing is grayed out.

Can you test the issue while in Safe Mode. You can find helpful info here : https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode .

Also a fresh new profile could help. You can find more about creating a new profile here : https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems#w_6-create-a-new-firefox-profile .

If possible, you can test this issue on the nightly build as well. Download the build from : https://www.mozilla.org/en-US/firefox/nightly/all/ .

Flags: needinfo?(ktab1)

all of a sudden it started working, no idea why, same id and password, but as long as it is working im fine
thanks

Flags: needinfo?(ktab1)

Marking this as Resolved > Worksforme because per reporter's last response.
If the issue reoccurs or still persists feel free to re-open or file a new bug.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → WORKSFORME
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