Closed Bug 1652758 Opened 5 years ago Closed 5 years ago

[SUMO User Issue] Specific email not receiving emails Investigation of <email address>

Categories

(Cloud Services :: Server: Firefox Accounts, task)

Product:
Cloud Services
Component:
Server: Firefox Accounts
Type:
task
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED FIXED

People

(Reporter: wweatherly2, Assigned: jrgm)

Details

User:
Support Case link

The user has tried the following:
*

I verified with the user that their email is indeed working.

Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.

I found a bounce for your account from last night. I've cleared it. Please add accounts@firefox.com to your address book and try again. Please let us know if this doesn't fix the problem.

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → FIXED
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