I am not able to play sound anywhere on Firefox, such as in YouTube.
Categories
(Core :: Audio/Video: Playback, defect)
Tracking
()
People
(Reporter: ahfeng2020, Unassigned)
Details
Attachments
(1 file)
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12.37 KB,
text/plain
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Details |
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_16_0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.89 Safari/537.36
Steps to reproduce:
Simply no audio when I try to play a YouTube video
Actual results:
No audio
Expected results:
There should be sound
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Comment 1•6 years ago
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Bugbug thinks this bug should belong to this component, but please revert this change in case of error.
hi can you provide more information like can you you please do these troubleshooting steps in the article if this fixes the issue https://support.mozilla.org/en-US/kb/what-to-do-if-firefox-wont-play-any-sounds
i messed around with some settings listed, still no sound.
Can you navigate to about:support and copy the information there using one of the buttons, then copy that information onto this bug?
(In reply to Bryce Seager van Dyk (:bryce) - limited availability til 2020.08.14 from comment #4)
Can you navigate to
about:supportand copy the information there using one of the buttons, then copy that information onto this bug?
Application Basics
Name: Firefox
Version: 78.0.2
Build ID: 20200708170202
Distribution ID:
Update Channel: release
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.16; rv:78.0) Gecko/20100101 Firefox/78.0
OS: Darwin 20.0.0
Multiprocess Windows: 1/1 Enabled by default
Remote Processes: 3
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
Firefox Features
Name: DoH Roll-Out
Version: 1.3.0
ID: doh-rollout@mozilla.org
Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 11.0.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.3.0
ID: webcompat-reporter@mozilla.org
Remote Processes
Type: Web Content
Count: 1 / 8
Type: Extension
Count: 1
Type: Privileged About
Count: 1
Extensions
Name: Amazon.com
Version: 1.1
Enabled: true
ID: amazondotcom@search.mozilla.org
Name: Bing
Version: 1.1
Enabled: true
ID: bing@search.mozilla.org
Name: DuckDuckGo
Version: 1.0
Enabled: true
ID: ddg@search.mozilla.org
Name: DuckDuckGo Privacy Essentials
Version: 2020.7.22
Enabled: true
ID: jid1-ZAdIEUB7XOzOJw@jetpack
Name: eBay
Version: 1.0
Enabled: true
ID: ebay@search.mozilla.org
Name: Enhancer for YouTube™
Version: 2.0.101
Enabled: true
ID: enhancerforyoutube@maximerf.addons.mozilla.org
Name: Google
Version: 1.0
Enabled: true
ID: google@search.mozilla.org
Name: HTTPS Everywhere
Version: 2020.5.20
Enabled: true
ID: https-everywhere@eff.org
Name: Privacy Badger
Version: 2020.7.21
Enabled: true
ID: jid1-MnnxcxisBPnSXQ@jetpack
Name: uBlock Origin
Version: 1.28.4
Enabled: true
ID: uBlock0@raymondhill.net
Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: wikipedia@search.mozilla.org
Graphics
Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL creation failed: * tryNativeGL * Exhausted GL driver options.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * tryNativeGL * Exhausted GL driver options.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Uses Tiling: true
Uses Tiling (Content): true
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 3
Target Frame Rate: 60
GPU #1
Active: Yes
Vendor ID: 0x8086
Device ID: 0x162b
RAM: 0
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
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Display0: 1504x846 scale:2.000000
Display1: 1280x800 scale:2.000000
Display2: 1280x720 scale:2.000000
DisplayCount: 3
TileHeight: 1024
TileWidth: 1024
Decision Log
HW_COMPOSITING:
available by default
OPENGL_COMPOSITING:
available by default
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
available by default
blacklisted by env: No qualified hardware
WEBRENDER_COMPOSITOR:
disabled by default: Disabled by default
WEBRENDER_ANGLE:
opt-in by default: WebRender ANGLE is an opt-in feature
WEBRENDER_DCOMP_PRESENT:
opt-in by default: WebRender DirectComposition is an opt-in feature
OMTP:
available by default
WEBGPU:
disabled by default: Disabled by default
blocked by runtime: WebGPU can only be enabled in nightly
Failure Log
(#0) Error: [OPENGL] Failed to init compositor with reason: FEATURE_FAILURE_OPENGL_CREATE_CONTEXT
(#1) Error: [OPENGL] Failed to init compositor with reason: FEATURE_FAILURE_OPENGL_CREATE_CONTEXT
(#2) Error: [OPENGL] Failed to init compositor with reason: FEATURE_FAILURE_OPENGL_CREATE_CONTEXT
(#3) Error: [OPENGL] Failed to init compositor with reason: FEATURE_FAILURE_OPENGL_CREATE_CONTEXT
(#4) Error: [OPENGL] Failed to init compositor with reason: FEATURE_FAILURE_OPENGL_CREATE_CONTEXT
(#5) Error: [OPENGL] Failed to init compositor with reason: FEATURE_FAILURE_OPENGL_CREATE_CONTEXT
(#6) Error: [OPENGL] Failed to init compositor with reason: FEATURE_FAILURE_OPENGL_CREATE_CONTEXT
(#7) Error: [OPENGL] Failed to init compositor with reason: FEATURE_FAILURE_OPENGL_CREATE_CONTEXT
(#8) Error: [OPENGL] Failed to init compositor with reason: FEATURE_FAILURE_OPENGL_CREATE_CONTEXT
(#9) Error: [OPENGL] Failed to init compositor with reason: FEATURE_FAILURE_OPENGL_CREATE_CONTEXT
Media
Audio Backend: audiounit-rust
Max Channels: 2
Preferred Sample Rate: 44100
Output Devices
Name: Group
Headphones: builtin-external-mic|hdpn
U24E590: AppleHDA:123
Input Devices
Name: Group
Internal Microphone: builtin-internal-mic|spk
Enumerate database
Important Modified Preferences
browser.cache.disk.amount_written: 113941
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.contentblocking.category: standard
browser.search.region: US
browser.sessionstore.upgradeBackup.latestBuildID: 20200708170202
browser.startup.homepage_override.buildID: 20200708170202
browser.startup.homepage_override.mstone: 78.0.2
browser.startup.homepage_override.once: {"message_id":"WNP_MOMENTS_8","url":"https://www.mozilla.org/firefox/welcome/8","expire":1596499200000}
browser.urlbar.placeholderName: DuckDuckGo
browser.urlbar.tipShownCount.searchTip_onboard: 1
dom.push.userAgentID: 2a0762b5e7654266a19043731fd93392
extensions.lastAppVersion: 78.0.2
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1595968120
media.gmp-gmpopenh264.version: 1.8.1.1
media.gmp-manager.buildID: 20200708170202
media.gmp-manager.lastCheck: 1595968118
media.gmp-widevinecdm.abi: x86_64-gcc3
media.gmp-widevinecdm.lastUpdate: 1595968130
media.gmp-widevinecdm.version: 4.10.1582.2
media.gmp.storage.version.observed: 1
network.dns.disablePrefetch: true
network.http.speculative-parallel-limit: 0
network.predictor.enabled: false
network.prefetch-next: false
network.trr.mode: 2
places.history.expiration.transient_current_max_pages: 112348
plugin.flash.arch: x86_64-gcc3
plugin.flash.blockliststate: 0
plugin.flash.desc: Shockwave Flash 32.0 r0
plugin.flash.lastmod_hi: 371
plugin.flash.lastmod_lo: 1338076498
plugin.flash.path: /Library/Internet Plug-Ins/Flash Player.plugin
plugin.flash.version: 32.0.0.403
privacy.sanitize.pending: [{"id":"newtab-container","itemsToClear":[],"options":{}}]
security.remote_settings.crlite_filters.checked: 1595971624
security.remote_settings.intermediates.checked: 1595971624
security.sandbox.content.tempDirSuffix: 3f28bf34-5ce8-ef40-b8e5-bfff742db368
security.sandbox.plugin.tempDirSuffix: efb03d77-074b-7344-9158-148169054930
services.sync.declinedEngines:
signon.importedFromSqlite: true
Important Locked Preferences
dom.ipc.processCount.webIsolated: 1
fission.autostart: false
Places Database
Accessibility
Activated: false
Prevent Accessibility: 0
Library Versions
NSPR
Expected minimum version: 4.25
Version in use: 4.25
NSS
Expected minimum version: 3.53.1
Version in use: 3.53.1
NSSSMIME
Expected minimum version: 3.53.1
Version in use: 3.53.1
NSSSSL
Expected minimum version: 3.53.1
Version in use: 3.53.1
NSSUTIL
Expected minimum version: 3.53.1
Version in use: 3.53.1
Sandbox
Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3
Startup Cache
Disk Cache Path: /Users/Animosity/Library/Caches/Firefox/Profiles/3si91jmm.default-release-1595967885094/startupCache/startupCache.8.little
Ignore Disk Cache: false
Found Disk Cache on Init: false
Wrote to Disk Cache: true
Internationalization & Localization
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US"]
App Locales: ["en-US"]
Regional Preferences: ["en-US","zh-Hans-US"]
Default Locale: "en-US"
Operating System
System Locales: ["en-US","zh-Hans-US"]
Regional Preferences: ["en-US","zh-Hans-US"]
Sorry about the delay. Checking further details;
- The audio doesn't work for any site in Firefox?
- The audio does work in other programs?
- Did the audio previously work in Firefox, or has it never worked?
- If it previously worked, when was the last time you recall it working?
Thanks for checking again. I'll resolve this.
Description
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