Closed Bug 1654530 Opened 6 months ago Closed 5 months ago

Change SUMO account username visible in public profile page and URL


( :: Users and Groups, enhancement)



(Not tracked)



(Reporter: stancestans, Unassigned)


User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0

Steps to reproduce:

Sign up on SUMO using a Firefox Account.

Actual results:

A SUMO account is created, with a public profile page showing a Display name and a username in parentheses automatically derived from the local part of the email address that was used to sign up for the Firefox Account. The username is also used in the URL of the public profile page.

Expected results:

The user is given the choice to select a preferred username, just as they can choose a display name.

Known issue: Add an option to modify username Username Bug UX Implementation Responsive Redesign // Profile Pages

Ever confirmed: true

Is there a workaround for the time being, before the responsive redesign is deployed? I read that one would have to contact an admin if they wish to get their username changed, then it would be discussed among staff if the requested change is valid/justified before it's done. If that is the case, how would one go about it? I know it can be done in the backend/database, but how does one go about requesting for this change?

I see that you recently posted a request concerning your username at and Kiki (a SUMO admin) asked you to file a bug report and then PM (private message) her once you did that. I'll add a NeedInfo for Kiki to this bug report.

You can also post a request in the SUMO community discussions forum or you can ask Rizki Kelimutu (Kiki) or another admin using the contact information here:

Flags: needinfo?(kelimutu)

I'm aware of this bug and currently discussing with the platform team how we can approach this. We want to be more intentional to make changes from the admin panel, so please bear with us while we figure things out.

Flags: needinfo?(kelimutu)

Hi Stans,

This work has been deployed in the staging site and you'll soon be able to update your username easily from profile setting.

I'm closing the bug now..

Closed: 5 months ago
Resolution: --- → FIXED
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