Closed Bug 1655008 Opened 5 years ago Closed 5 years ago

Automatic download of emails fails with Thunderbird 78.0.1 (32-bit), but manual download still works.

Categories

(Thunderbird :: General, defect)

Product:
Thunderbird
Component:
General
Type:
defect

Tracking

(Not tracked)

Status:
RESOLVED INVALID

People

(Reporter: inboxdc52, Unassigned)

References

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/83.0.4103.116 Safari/537.36 OPR/69.0.3686.77

Steps to reproduce:

Opened Thunderbird 78.0.1

Actual results:

Nothing. No email accounts checked (no activity in the status bar)

Expected results:

New mails downloaded on start-up. Manual download works ok.

Wfm win10, IMAP, 78.0.1 (64-bit) - checks messages automatically at every startup (status bar flashes respective messages)

Can you check if the following is checked for all of your accounts?

  • Account settings > YourEmail@account > Server Settings > Check for new messages at startup

  • Accounts affected: POP or IMAP?

  • Does this only fail at first startup or at every startup?

  • Make sure to focus 100% on status bar whilst TB is starting - it's just a flash of less than a second. Strangely nothing in Activity manager after that (which I'd consider a bug).

Component: Untriaged → General

Thomas,

I've checked all that you suggested and it all looks ok. Tried my wife's profile and that was ok. Created another profile for myself and I'm gradually starting to add my email accounts and all looks ok so far.

I obviously looks like a profile problem and I'm a bit annoyed that I didn't try that first before reporting it here.

Thanks for your help and time anyway.

Derek

(In reply to dc from comment #2)

Thomas,

I've checked all that you suggested and it all looks ok. Tried my wife's profile and that was ok. Created another profile for myself and I'm gradually starting to add my email accounts and all looks ok so far.

It obviously looks like a profile problem and I'm a bit annoyed that I didn't try that first before reporting it here.

Thanks for your help and time anyway.

Derek

Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → INVALID

Bug 1655645 is somewhat similar.

Sorry, markdown and me didn't agree on the formatting of my comment 1..., let me rephrase.
Could you pls answer these questions just in case we'll see this again (pls use reply feature and reply inline):

  1. Is "Check for new messages at startup" checked for all affected accounts?
  2. What is the server type of affected accounts: POP or IMAP?
  3. Does this only fail at first startup or at every startup?
  4. Anything in Error console (Ctrl+Shift+J) after it fails?
  5. Note that given that activity manager doesn't show this (bug?), and status bar flash is easily overlooked (and leaves no trace), this is best tested with new messages on server.

(In reply to dc from comment #2)

I obviously looks like a profile problem and I'm a bit annoyed that I didn't try that first before reporting it here.

No worries, profile problems are tricky and not easy to blame here or there.

Thanks for your help and time anyway.

Welcome! Thanks for reporting back.

See Also: → 1655645

A1. Yes
A2. IMAP
A3. Every startup
A4. 44 Errors, mainly [Exception... "Component returned failure code: 0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH) [nsIXPCComponents_Utils.readUTF8URI]" nsresult: "0x80520001 (NS_ERROR_FILE_UNRECOGNIZED_PATH)" location: "JS frame :: resource://gre/modules/L10nRegistry.jsm :: L10nRegistry.loadSync :: line 658" data: no]
A5. There is no activity on the status bar. Checking 10 email accounts I usually see something happening.

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