165680 - Internet Explorer 6.0 crashes when leaving buglist

Status: RESOLVED WORKSFORME

(Bugzilla :: Query/Bug List, defect)

Description

[Jaros³aw Kutylowski]

When leaving the buglist query form (either by clicking a link, or clicking 
back, or entering a new address into to address bar) Internet Explorer 6.0 is 
crashing. This happens every time I enter the page.

This happens only on this site on my computer.

Comment 1

[Jason Bassford]

Ah - this site is meant for reporting Mozilla errors...  If you get the same
crash when viewing the site with Mozilla, then reopen.

Comment 2

[Christopher Aillon (sabbatical, not receiving bugmail)]

I think it's reasonable to file a bug in Bugzilla (notice the product --
different from Browser) if we are causing crashes in other browsers.  Yes, the
browser should be fixed to not crash but we should not induce crashes -- we want
Microsoft to fix their sites to work with our browser, why should we not do the
same for their browser?

Comment 3

[Jason Bassford]

Mea culpa.  You are correct.

Comment 4

[Joel Peshkin]

Perhaps the reporter could try the following....

Open the offending page..  (in another browser if necessary)

save the page to a file

Open that file in IE6

Determine if it is possible to "capture" the problem in a file.

If so, attach the file to this bug

Comment 5

[Niklas Dougherty]

Sites should avoid crashing other browsers (because of bugs in those browsers)
if this could be accomodated in a simple way without giving up functionality and
layout. The bugzilla pages use simple HTML and no fancy layout, and they
validate as they should (but have no encoding via server or page).

The problem with MS sites and other sites that use invalid HTML and legacy
layout paradigms (and also shut out viewers based on browser choice, for very
false reasons), is a whole other problem.

If Bugzilla indeed caused IE 6 on Wintel to crash (in general), this bug would
have been duplicated many times by now. If a single entity crashes, while others
under similar conditions and with the same software do not crash, that is
unfortunate, but nothing a web designer can do something about.

IE 6 may crash on Bugzilla pages, but the cause may still be something else than
Bugzilla (system glitch, whatever). It is not really credible that a half-decent
browser crashes for no apparent reason on a simple HTML 4 compliant page.

Doesn't Win2k have a mecanism for crash logs? It would be nice looking at what
really happens in this case.

Comment 6

[Joel Peshkin]

possibly related report from NG:

I know that bugzilla isn't necessarily supported for IE users.
But I was wondering if anyone else had seen the problem below.

I'm running bugzilla 2.10, yea it's old.  The IE version 5 was okay.
Now some users are at IE 6 and are getting javascript errors trying to
run query.cgi

Has anyone seen this??  Is there a way to get the IE 6 users running
without errors?

Thanks,
-- 
Robert B. Adam
The Build Dude
TippingPoint Technologies
[e-mail]

Comment 7

[Bradley Baetz (:bbaetz)]

Bugzilla does support IE. If you supply a patch which stops this crashing (and
doesn't break anything else) then we'll happily apply it.

However, since this is specific to your computer, I'm not sure that there is
much which we can do....

(Joel's report is a separate issue, I believe, and trying to fix js errors in
bz2.10 is a lost cause - query.cgi has been rewritten since then...)

Comment 8

[Jaros³aw Kutylowski]

tried today to make a reproducible test-case. 

surprisingly it works today perfectly, when it has been crashing the whole last 
week. 

so for now i'm resolving the bug, when it appears again i'll try to make some 
more investigations and send a test-case. maybe it's some of my configuration 
so you shouldn't bother.

btw. Niklas what do you want from a win2k core dump? does the stack trace from 
IE help you? if so, i'll try to fetch one. but it could get quite hard to get 
one, cause IE6 has this awesome smart feature catching its own runtime 
exceptions and trying to send a bug report to MS (which I allow every time of 
course :))

Comment 9

[Jaros³aw Kutylowski]

i've now tracked down the bug, it was because of my toolbar is throwing some 
exception when walking bugzilla pages. when I get closer to the problem I'll 
tell what's so specific with your pages that it crashes (it seems to work with 
everything other I view in my IE).