1656827 - Can’t write, forward or reply mails in Zimbra web client (since last Firefox update)

Status: RESOLVED WORKSFORME

(Core :: Web Painting, defect)

Description

[kreuzberger_achim]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:79.0) Gecko/20100101 Firefox/79.0

Steps to reproduce:

Tried to write, forward or reply mails in Zimbra web client (Mac OS 10.15.6).

Actual results:

Pop-up window opens, but doesn’t show any editable options ("empty window")

Expected results:

Pop-up window opens and is editable

Comment 1

[Clara Guerrero ( Need Info Brindusa Tot Please)]

HI, I've just created an account in https://zimbra.org/ to try replicate on my end, can you confirm this is where you're attempting to perform those email actions? Is it through this link? https://mail.zimbra.com/

In the meantime, please test if the issue occurs to you in safe mode (add-ons disabled). Here is a link that can help you do that:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If the issue persists, also test it using a fresh profile, you can find the steps to do that below:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Also, try this on the latest version of nightly. You can download it from here: https://nightly.mozilla.org/

I will move this over to a component so developers can take a look over it. If is not the correct component please feel free to change it to an appropriate one.

Thanks for the report.

Best regards, Clara.

Comment 2

[Emilio Cobos Álvarez [:emilio]]

Unlikely to be a Web Painting bug, this sounds more like DOM land...

Comment 3

[kreuzberger_achim]

(In reply to kreuzberger_achim from comment #0)

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:79.0) Gecko/20100101 Firefox/79.0

Steps to reproduce:

Tried to write, forward or reply mails in Zimbra web client (Mac OS 10.15.6).

Actual results:

Pop-up window opens, but doesn’t show any editable options ("empty window")

Expected results:

Pop-up window opens and is editable

(In reply to Clara Guerrero from comment #1)

HI, I've just created an account in https://zimbra.org/ to try replicate on my end, can you confirm this is where you're attempting to perform those email actions? Is it through this link? https://mail.zimbra.com/

In the meantime, please test if the issue occurs to you in safe mode (add-ons disabled). Here is a link that can help you do that:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

If the issue persists, also test it using a fresh profile, you can find the steps to do that below:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles?redirectlocale=en-US&redirectslug=Managing-profiles#w_starting-the-profile-manager

Also, try this on the latest version of nightly. You can download it from here: https://nightly.mozilla.org/

I will move this over to a component so developers can take a look over it. If is not the correct component please feel free to change it to an appropriate one.

Thanks for the report.

Best regards, Clara.

Thank you, Clara, for the information.

After restarting in safe mode it works! So the problem is obviously caused by one of my additions.

Sorry and best regards

Achim

Comment 4

[Clara Guerrero ( Need Info Brindusa Tot Please)]

Hi ,

Thanks for confirming this issue has been solved on your end.

I’ll mark this ticket as resolved. Please feel free to reopen this bug if you have any troubles.

Regards, Clara