165757 - Ctrl+Shift+A to Select Thread does not work

Status: VERIFIED INVALID

(SeaMonkey :: MailNews: Message Display, defect)

Description

[Gordon Tyler]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020826
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.1) Gecko/20020826

I have a folder of mail containging a thread with multiple messages in it. I
have the folder sorted by thread ascending. I select the first message in the
thread by left-clicking on its subject. I then press Ctrl-Shift-A to select the
whole thread but nothing happens. If I use Edit->Select-Thread, the whole thread
is selected correctly.

Reproducible: Always

Steps to Reproduce:
1. In a folder with a thread of multiple messages, select any message in the thread
2. Press Ctrl-Shift-A to select the whole thread, but nothing happens

Actual Results:  
Nothing

Expected Results:  
The whole thread should have been selected

Comment 1

[Daniel Wang]

Sometimes, another application may steal shortcut keys from Mozilla.
Can you close all other applications, including the task bar tray
applications, and see if you can still reproduce this problem?

Comment 2

[Gordon Tyler]

Yes, that was it. I had Trillian in my taskbar which normally uses Ctrl-A for
popping up the Trillian window but I had disabled that in the Trillian
preferences.  It wasn't popping up the Trillian window but once I had closed
Trillian, the shortcut in Mozilla worked correctly. I guess it was disabled enough.

Sorry for the confusion.

Comment 3

[Daniel Wang]

For documentation purpose, do you mind doing some further testing
on what other global shortcut keys Trillian steals from the application?
So far I know Trillian also steals CTRL+SHIFT+I.

Comment 4

[Gordon Tyler]

I believe the other global shortcut (I've deleted it already so this is from
memory) that Trillian uses is Ctrl+Alt+C.

Comment 5

[Olga]

Verified.