Closed Bug 165832 Opened 21 years ago Closed 14 years ago
[META] Tracking Bug for "Get Msgs" button does not work
loads of bugs related to this out there. too many to figure out dupes without some clearing
humm, seeing at how many people im sending mails out here im getting scared. can anybody confirm my doing ? if you disapprove, just invalid this.
Adding some bugs I ran into. Probably many dupes. pi
> humm, seeing at how many people im sending mails out here im getting scared. > can anybody confirm my doing ? It's OK to file a useful tracking bug, but usually it's best to assign it to either yourself or firstname.lastname@example.org, as default assignees and QA contacts tend to have a lot of bugs to look after already. And tracking bugs should always have the 'meta' keyword.
well then ...
Assignee: sspitzer → nobody
I found two dupes of 111102: http://bugzilla.mozilla.org/show_bug.cgi?id=140741#c7 http://bugzilla.mozilla.org/show_bug.cgi?id=172939#c3 There are lots of similarities amongst the other bugs, but they are mostly concerned with the functionality not working, not being unable to access it due to something disabled. Only these three bugs are concerned with when the getmsg button is actually disabled. Thanks for the pointer, pi
20 years ago
Depends on: 180407
Could someone please add the word "button" to the summary? Then more people (like me) would find this meta-bug
Summary: [META] Tracking Bug for "Get Msgs" does not work → [META] Tracking Bug for "Get Msgs" button does not work
I've seen a problem with the last week or so of nightly builds where Get Msgs doesn't do anything. I can click it, but it never checks the server or anything. Right clicking the account name and hitting Get Messages for Account also never produces any network traffic. The autocheck for new mail every n minutes doesn't work either. When I first open the mail client, it asks for my password, and any new messages on the server appear then. Checking for new messages (by either of the previously mentioned methods) later without closing the client and reopening it does nothing. I'm not sure this is the best place to post this, or if I should open a new bug. The account is an imap account, which previously worked with mozilla. Browser id: 20021200221 Platform: Linux (Mandrake 9.0)
In response to comment 7, I believe the problem was related to switching from the latest nightly builds to 1.2 and back to the nightlies. 1.2 froze when opening the mail/news screen so I downloaded the latest nightly. These nightlies had the problem of not retrieving mail as described above. After deleting my .mozilla directory and using the latest nightly again, mail works fine.
I'm using Mozilla 1.2.1 [Mozilla/5.0 (Windows; U; Windows NT 5.0; de-AT; rv:1.2.1) Gecko/20021130] with one pop3-account and imap account. Clicking on "Get Msgs" or any similar command from the menu doesn't have any reaction at all for my pop3-account. Normally I'm prompted for typing in my password for this account and after that everything works fine, but that doesn't work any more. Curiously everything works, if I click on my imap-mail folder (mozilla prompts for password and then downloads the new messages). I've been reading a lot about this bug (and some of its "dupes") on bugzilla but I'm not able to solve my problem (i.e. deleting the .msf-files). Is there any workaround, how to get mozilla downloading my mail? P.S. Previously I've been working with Mozilla 1.1 and had the same problems. So that's why I updated to Mozilla 1.2.1 but with the effect, that the bug still remains. With Mozilla 1.1 at least the problem vanished (for some time) by just rebooting my computer :-( Now this doesn't help anymore either ... Please let me know what to do or how I can help, because I think this problem is serious and disables normal working with Mozilla.
I have been fighting this one also. Here is what I have been able to figure out about it: 1. It does NOT happen if you use IMAP. 2. It DOES happen if you are using POP or movemail from a POP server. I tried this on a FreeBSD system using fetchmail/sendmail. 3. You usually get a "wait" cursor around Inbox items when this happens. 4. It doesn't matter how many or how few messages are in your Inbox. I tried moving everything from my Inbox to a different folder: still happend. 5. Platform/OS doesn't seem to matter - this happens on Windows, Linux, and FreeBSD. 6. It doesn't matter where your mail folders are: on a local disk, or a network disk. 7. There are no options or settings that appear to affect this, one way or the other. At least none that I have found. 8. Intervals between "events" range from minutes to hours. Sometimes as long as a day or so. 9. It doesn't matter what kind of connection you have to your mail server: ethernet, dial-up, etc. 10. Once this happens, you have to completely exit all of Mozilla. Exiting from just the mail client doesn't do it. 11. Once mozilla mail starts back up, it spends some time "building summary file for Inbox". 12. Note that when this happens, the "Get Msgs" button DOES move when you click it. There are some bugs reported where the button doesn't move anymore, but you can still get mail using ^T, or something. This is not that problem. The button moves, but doesn't do anything. Neither do any of the other methods of checking for and retrieving new mail. This has been going on since I first tried Mozilla - version 0.9-something. It's been in all versions since. I hope this gets fixed soon, because it is EXTREMELY discouraging to have to completely restart things so often. It can also be embarrasing. There are additional discussions about this in bugs 173924, 135318, and 132538.
It seems to me that we have two discussions happening here. The first relates to the get messages button not working. The second to Mozilla not querying the POP server when get messages is pressed. The summary of this problem appears to relate to the first but much of the content relates to the second. Q: should the these not be two bugs?? First Problem - get messages button disabled http://bugzilla.mozilla.org/show_bug.cgi?id=165832#c5 Second Problem - POP3 not downloading mail http://bugzilla.mozilla.org/show_bug.cgi?id=165832#c7 http://bugzilla.mozilla.org/show_bug.cgi?id=165832#c8 http://bugzilla.mozilla.org/show_bug.cgi?id=165832#c9 http://bugzilla.mozilla.org/show_bug.cgi?id=165832#c10 I have been fighting the second problem as well for many releases on a RedHat 9.0 system. http://bugzilla.mozilla.org/show_bug.cgi?id=213581 where the mail download progress bar ran endlessly appears to have masked this or been related to this. When this was fixed it became clear to me that the download wasn't working. http://bugzilla.mozilla.org/show_bug.cgi?id=215547 may be related but there isn't enough information. http://bugzilla.mozilla.org/show_bug.cgi?id=204702 appears to be related. http://bugzilla.mozilla.org/show_bug.cgi?id=127461 shows a version of the problem with multiple POP3 accounts where all but one account stops retrieving messages. Also, if there is only one account it stops. I have been examining the nspr log files to try and find a pattern and am willing to investigate further but some suggestions would be helpful (I could run a complete tcp trace of the mail traffic but surely someone can think of something less drastic to try first). David
Update on the problem of no SEND USER quriese to the POP3 server. I may have found a clue as to what's happening. About 11/17 I changed my mail configuration to automatically retrieve mail on all accounts. I also changed the wait period between each of my accounts checking for mail automatically to (10, 30, and 60 minutes each). Under "server settings" "automatically download mail" is checked on all but #2 (off by mistake) yet mail is automatically retrieved on all. Since then the problem has been happening almost daily. I'm currently piping the nsprlog files into a program which prepends a timestamp. Also a netstat is issued after any record with "SEND: USER". Currently, I have a couple of dozen logs from problem sessions. I'm looking for a pattern but I don't see one that's obvious. It would help if I knew what the 'states' listed in the log mean. But I haven't seen a pattern there. Only the first account on te server stops being polled. Suddenly, I just stop seeing records with SEND: USER <firstaccount>. I've been through a handful of the logs and have noticed something. It appears that most of the time there are three POP3 connections open (one for each account). However, at the last instance of the first account being queried only one POP3 connection is open. After that at the next SEND USER there are two POP3's open but account#1 is never seen on a SEND USER again. It may be nothing but I'm hoping it is and it will give someone an idea as to what's happening. I'm game to run some diagnostics or tests as long as this continues and if someone can come up with some ideas as to what to try next. Thanks, David
Another clue, any of the accounts that have automatic mail checking can become the account that gets ignored by Mozilla. I altered the automatic mail check intervals on my accounts. The first account is no longer the one being ignored most of the time. It usually affects the account that gets checked most frequently.
I also noticed that all labelled mail becomes unlabelled after restarting Mozilla. Makes that feature (whick I like) unuseable :(
I don't know if this helps, but I notice that the file Inbox.msf seems to be open right now while my Get Msgs button isn't working. (I tried renaming Inbox.msf (to temporarily "hide" it) using Windows Explorer, but it said the file was open. I selected a different mail folder in Mozilla, but I still couldn't rename the file.) I'm using: - one POP mail server - Mozilla 1.6 - Windows XP. I have a bunch of browser windows open, had several mail windows open, have an applet with several applet windows open (Sun JRE/J2SDK 1.4.2_01). The Get Msgs button worked under these conditions for a while, but then stopped working. Some things I might have done between when it worked and when it didn't are: - uploaded files in the browser - opened new browser windows via (NT)Emacs (editing an HTML file and pressing control-C control-V) - viewed a PDF file with Acrobat 6 (suspicious because it hangs Mozilla with high CPU load while the PDF document loads) - had several compose windows open at once. (Netscape 4.7x windows sometimes become partially unresponsive if another window has a window-specific modal dialog open. My current Mozilla situation is not the same, but maybe there's something similar going on.)
Maybe, bug http://bugzilla.mozilla.org/show_bug.cgi?id=214314 can be placed here?
After a switch from Mozilla 1.1/RPM to 1.6/binary installer on Linux the exact behavior as decribed in comment 7 (http://bugzilla.mozilla.org/show_bug.cgi?id=165832#c7) was introduced. Just that the servers i use are POP3s I reused my old profile and I'm positively sure nothing else except my client has changed. Is this a correct place where to put such a comment? Or shouldn't META bug be polluted by more reports/confirmations?
Adding dependency on Bug 269725 - Status bar not showing the get msgs status after opening a message. This just regressed since Seamonkey 20041025. This bug makes it appear that Get Msgs is not working because the Status bar messages go to a child window, and if child window is closed, they go nowhere.
Depends on: 269725
*** Bug 348771 has been marked as a duplicate of this bug. ***
Assignee: mail → nobody
QA Contact: message-display
optimistically marking this to revisit in 3 weeks in hopes that there are no (or only one) issues left at that point to keep this open.
Whiteboard: closeme 2008-12-28 [reexamine]
I only see Bug 236512 open and UNCO, so it seems like this could be closed.
only one bug outstanding. resolving ... => invalid
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → INVALID
Whiteboard: closeme 2008-12-28 [reexamine] → closeme 2008-12-28
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