Closed Bug 1658692 Opened 5 years ago Closed 4 years ago

Firefox 78.1.0esr 64-Bit does not open ica/Citrix files

Categories

(Firefox :: File Handling, defect)

78 Branch
defect

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: info, Unassigned)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Firefox/78.0

Steps to reproduce:

Upgraded from 68.9.0esr to 78.1.0esr using MSI version of Firefox distributed via GPO in Enterprise environment.

Actual results:

Firefox does not open ICA/Citrix files. Citrix Workspace version 20.6.0.38. Firefox does not even download the ica-files. This problem only exist using the Firefox-Browser.

Expected results:

The ica-file should be downloaded and the Citrix Workspace should have been started.

Bugbug thinks this bug should belong to this component, but please revert this change in case of error.

Component: Untriaged → File Handling

Firefox does not open ICA/Citrix files.

Please provide the full and complete steps which you perform on the way to open some "ICA" file somewhere. Currently this ticket lacks steps.

Flags: needinfo?(info)
Summary: Firefox 71.1.0esr 64-Bit does not open ica/Citrix files → Firefox 78.1.0esr 64-Bit does not open ica/Citrix files

There are no much steps. The user opens a Webpage, enters login credentials and presses the Logon-Button. After a successful logon the user just presses one of the Citrix-Enviroments he want to use. And this is not working any more.

It is just like in this Youtube video, however ours looks a little bit different. https://www.youtube.com/watch?v=8I3KqV9fs9I

This was working using Firefox 68 esr, but after an upgrade to 78 esr it just refused to open or even download the ica files.

Oh i forgot to mention, if the user has local admin rights it still works. Normal users normally don't have local admin rights, so there it's not working.

Flags: needinfo?(info)

any chance you'd be able to use https://mozilla.github.io/mozregression/ to help us figure out what broke it?

Tania, does QA have access to a citrix system to try to reproduce this?

Reporter: if you could run the mozregression tool referenced in comment #4 to figure out what broke this, that'd be very helpful - neither I nor other developers have access to a citrix system, as far as I'm aware, and the steps so far provide no indication of what the problem is so we cannot fix it. Does the citrix workspace run on a file: protocol, perhaps? Or is it accessed over http? Are there any errors in the browser console (ctrl-shif-j) that appear when starting to download this type of file?

Flags: needinfo?(tmaity)
Flags: needinfo?(info)

I will do the test. At this moment my test-maschine all working correctly. I will pic up a broken one to test it.

Flags: needinfo?(info)

(In reply to :Gijs (he/him) from comment #5)

Tania, does QA have access to a citrix system to try to reproduce this?

Reporter: if you could run the mozregression tool referenced in comment #4 to figure out what broke this, that'd be very helpful - neither I nor other developers have access to a citrix system, as far as I'm aware, and the steps so far provide no indication of what the problem is so we cannot fix it. Does the citrix workspace run on a file: protocol, perhaps? Or is it accessed over http? Are there any errors in the browser console (ctrl-shif-j) that appear when starting to download this type of file?

Hi Gijs, We don't have access to Citrix system, so won't be able try to reproduce this issue.

Flags: needinfo?(tmaity)

So... i did some tests on a computer that had this problem, and i suppose it is a Citrix problem. Strangely it is working on Internet Explorer and Edge. I did the mosregression test on there and it did not worked on any version. After removing and reinstalling the Citrix Workspace manually, it worked again. So the problem is not by Firefox.

Thanks for taking a look.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → WORKSFORME
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