Account setup wizard fails in 78.1.1 but works in 68.11.0
Categories
(Thunderbird :: Account Manager, defect)
Tracking
(Not tracked)
People
(Reporter: jworthey, Unassigned)
Details
(Whiteboard: [tls1.2 required])
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:79.0) Gecko/20100101 Firefox/79.0
Steps to reproduce:
Did new install of Thunderbird 78.1.1 (32 bit) on Windows 10 (64-bit). Had used Thunderbird on 2 Win 7 computers and used same email account for years.
Actual results:
Doing a first install of POP account on the freshly installed version 78.1.1 I could not get past the setup screen whether using automatic setup or manual setup to match a working system. I found that the working system had v 68.11.0 (32 bit).
The "probing servers" step seemed to go OK. Then when I chose POP and clicked the next button it gave a message that setup or password must be wrong.
On the new Windows 10 system, I uninstalled v 78.1.1 and installed v 68.11.0 . Then the setup was routine and Thunderbird worked as normal
Expected results:
Should have installed almost automatically, using automatic probing of server. Alternatively it should have worked when I set up the server parameters manually to match a working instance of Thunderbird.
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Updated•5 years ago
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Updated•5 years ago
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Comment 1•5 years ago
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Which server + port?
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Reporter | |
Comment 2•5 years ago
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POP server, port = 110 ; SMTP server, port = 587. The wizard (I guess it's the wizard) chooses or accepts those settings. But then the next step is to choose POP rather than IMAP, then proceed (that is log in, I believe). I can't re-run the steps now because I uninstalled 78.1.1 and installed 68.11.0, which allows me to read email.
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Comment 3•5 years ago
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For the email address you use here, or another one? If another one, which domain?
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Reporter | |
Comment 4•5 years ago
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The domain I use here is rcn.com . There's another domain, starpower.net , which is a synonym. It leads to the same mailbox. Normally I set up the servers for rcn.com , but this time I tried both domains. That is jworthey@rcn.com and jworthey@starpower.net . In my attempts to set up Thunderbird, I double-checked and triple-checked and used manual settings and the automatic setup. The automatic setup always succeeded, then the next step--which I expected to be a normal Thunderbird start page--did not happen, instead the error message appeared.
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Comment 5•5 years ago
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We now require TLS 1.2 (can be overriden by setting security.tls.version.min to 1). The server is using an outdated SSL version.
nmap --script ssl-enum-ciphers -p 995 mail.rcn.com
Starting Nmap 7.80 ( https://nmap.org ) at 2020-08-21 12:13 EEST
Nmap scan report for mail.rcn.com (69.168.97.78)
Host is up (0.14s latency).
rDNS record for 69.168.97.78: smtp.rcn.com
PORT STATE SERVICE
995/tcp open pop3s
| ssl-enum-ciphers:
| TLSv1.0:
| ciphers:
| TLS_DHE_RSA_WITH_AES_128_CBC_SHA (dh 2048) - A
| TLS_DHE_RSA_WITH_AES_256_CBC_SHA (dh 2048) - A
| TLS_DHE_RSA_WITH_3DES_EDE_CBC_SHA (dh 2048) - C
| TLS_RSA_WITH_AES_128_CBC_SHA (rsa 2048) - A
| TLS_RSA_WITH_AES_256_CBC_SHA (rsa 2048) - A
| TLS_RSA_WITH_3DES_EDE_CBC_SHA (rsa 2048) - C
| compressors:
| NULL
| cipher preference: server
| warnings:
| 64-bit block cipher 3DES vulnerable to SWEET32 attack
|_ least strength: C
Nmap done: 1 IP address (1 host up) scanned in 7.94 seconds
Description
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