1660717 - Error Trying to Create Firefox Account Using Gmail Email

Status: RESOLVED FIXED

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[Charlie Ramirez Animation Studios MX]

Attachment: Captura de pantalla de 2020-08-23 19-53-09.png

User Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/84.0.4147.135 Safari/537.36

Steps to reproduce:

Error Trying to Create Firefox Account Using Gmail Email at
https://accounts.firefox.com/
[Tried both Firefox 79.0 (64-bit) and Google Chrome (84.0.4147.135) Updated for Ubuntu 20.04.01-LTS]
Clean installation of Ubuntu (less than 5 days), Cookies, cache and browsing data cleaned.

Step-by step:
go to the site: select the option to sign in or register.
The new account form is filled out: Email (gmail), password and age

The procedure is continued
and the system sends a confirmation email

The Mail is received correctly in Gmail, But the New Account page shows the message "Failed to send message" or "Invalid Email Address (or misspelled)"
so the account cannot be created

Actual results:

The confirmation email with the code is received and sent correctly, but the page considers a delivery error or an invalid email address
Requesting that you rewrite the email address: (it is correct), click continue, the system returns the same error.

Sometimes the screen to enter the confirmation code appears for a few seconds and then changes to the Error message when sending the code

-It must wait a while to retry. and the effect is the same.

Sometimes the page will redirect to the login with the email used, but it fails to start, showing "Unknown account" (since this is not verified)

Expected results:

The email with the confirmation code is received correctly: Therefore the page should allow you to enter the code without returning error of delivery failure. And the account should be created successfully and ready to use

-The system should not mark gmail addresses as misspelled or invalid

Comment 1

[Jon Buckley [:jbuck]]

Hi there, Firefox Accounts received bounces from your email address. I've cleared these bounces, could you please add [e-mail] to your address book and try signing in again? Thanks!

email: [e-mail]
created at: 1598227243551 (2020-08-23 @ 20:00:43 EDT)
bounce type: Transient
bounce subtype: General

email: [e-mail]
created at: 1598228064713 (2020-08-23 @ 20:14:24 EDT)
bounce type: Transient
bounce subtype: General

email: [e-mail]
created at: 1598229447834 (2020-08-23 @ 20:37:27 EDT)
bounce type: Transient
bounce subtype: General

email: [e-mail]
created at: 1598229448632 (2020-08-23 @ 20:37:28 EDT)
bounce type: Transient
bounce subtype: General

email: [e-mail]
created at: 1598231739247 (2020-08-23 @ 21:15:39 EDT)
bounce type: Transient
bounce subtype: General