1660789 - Error sync

Status: RESOLVED INCOMPLETE

(Firefox :: Sync, defect)

Description

[conor.mcnally21]

Attachment: firefox_sync.txt

Sync is not syncing bookmarks after logging into account after a fresh firefox install.

Comment 1

[Lina Butler (ex-Mozilla)]

Hi there, sorry you're having issues! From the log you posted (thank you!), this looks like a transient network error—are you able to sync bookmarks now?

Looking at the log, it looks like Sync didn't find any existing bookmarks on the server (0 applied, 0 successfully, 0 failed to apply, 0 newly failed to apply, 0 reconciled), then went to upload about 38k bookmarks from your local profile (Processed change records: {"weak":0,"skipped":38324,"updated":0}). Do those numbers sound about right to you?

Comment 2

[Ryan Kelly [:rfkelly]]

Thanks again for reporting this issue, but we are unable to determine the cause of the problem without the requested information. If you are able to provide this information, please just add a comment in this bug with that information and we'll get back to you as soon as we can, but in the meantime we are closing this bug so we can focus on the issues which we can address.