Closed
Bug 1661926
Opened 5 years ago
Closed 5 years ago
[SUMO User Issue] Specific email not receiving emails Investigation of enestayyips@gmail.com
Categories
(Cloud Services :: Server: Firefox Accounts, task)
Tracking
(Not tracked)
RESOLVED
FIXED
People
(Reporter: enestayyips, Assigned: jbuck)
Details
User:
Support Case link
The user has tried the following:
I verified with the user that their email is indeed working.
My account is locked and I do not see any button to send activation email. None of the buttons in the accounts.mozilla.org section are working.
Can we investigate on our side what might be happening or to see if we can unlock the account by attached identity verification.
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Assignee | |
Comment 1•5 years ago
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Hi there, Firefox Accounts received bounces from your email address. I've cleared these bounces, could you please add accounts@firefox.com to your address book and try signing in again? Thanks!
email: enestayyips@gmail.com
created at: 1595089411722 (2020-07-18 @ 12:23:31 EDT)
bounce type: Complaint
bounce subtype: unmapped
email: enestayyips@gmail.com
created at: 1595089716768 (2020-07-18 @ 12:28:36 EDT)
bounce type: Complaint
bounce subtype: unmapped
Status: UNCONFIRMED → RESOLVED
Closed: 5 years ago
Resolution: --- → FIXED
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Description
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