Open Bug 1664960 Opened 4 years ago Updated 10 months ago

Archive button moves mail into year subfolders even though options say not to

Categories

(Thunderbird :: Untriaged, defect)

Product:
Thunderbird
Component:
Untriaged
Type:
defect

Tracking

(Not tracked)

Status:
UNCONFIRMED

People

(Reporter: omgitsraven, Unassigned)

References

Details

Attachments

(4 files)

A session where I used archive button successfully a couple of times. Then last archive button press triggered folder creation
572.55 KB, application/octet-stream
Details
Current folder structure after log
9.17 KB, image/png
Details
Account Settings > Copies & Folders
19.49 KB, image/png
Details
Archive options...
26.64 KB, image/png
Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:80.0) Gecko/20100101 Firefox/80.0

Steps to reproduce:

  1. go to 'account settings'
  2. go to 'copies & folders' for a particular account
  3. click 'archive options'
  4. click 'a single folder'
  5. click 'ok'
  6. open a piece of mail in that account's inbox
  7. click 'archive'

Actual results:

A "2020" folder is created inside the "archive" folder, and the mail is moved into the "2020" folder.

Expected results:

The mail should be moved to "Archive", and it should not create a "2020" folder.

I cannot reproduce this (on Mac) using 81.0b3

Blocks: tb78found

I can't reproduce using 78.2.2 on Ubuntu 18.04 LTS Linux.

The mail is placed in the Archives folder without a "2020" folder being created.

Is there any kind of log that would show what Thunderbird is doing in response to user input, that should shed some light on this?

Here's something I just noticed: it doesn't happen every time. I just archived three emails (one at a time), and two of them went into 'Archive', and one of them went into 'Archive/2020'. All three were from the same person.

I followed the stepps above and noticed after using "archive"-function in step 7 that I had Archives 2018, 2019 and 2020 - all empty - and the one mail to archive was in Archive folder.

Archiving multiple selected mails from differend persons work as expected.
Archiving multiple selected mails from same person work as expected.

Sadly I cannot say if the empty folder Archive/2020 was created by TB while upgrading to TB 78.2.2

(In reply to Robert Hartmann from comment #5)

I followed the stepps above and noticed after using "archive"-function in step 7 that I had Archives 2018, 2019 and 2020 - all empty - and the one mail to archive was in Archive folder.

Archiving multiple selected mails from differend persons work as expected.
Archiving multiple selected mails from same person work as expected.

Sadly I cannot say if the empty folder Archive/2020 was created by TB while upgrading to TB 78.2.2

oh yes ... I did that test on MS Windows 8.1

See Also: → 1676000

I just found out about Thunderbird's logging features: https://wiki.mozilla.org/MailNews:Logging
Would any of these help record what's happening when this bug happens to me?

If it helps at all, it's still doing it, but now the folder name is "2021", so it definitely isn't some leftover reference to a specific folder getting re-created or something

Hi

(In reply to omgitsraven from comment #0)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:80.0) Gecko/20100101 Firefox/80.0

Steps to reproduce:

  1. go to 'account settings'
  2. go to 'copies & folders' for a particular account
  3. click 'archive options'
  4. click 'a single folder'
  5. click 'ok'
  6. open a piece of mail in that account's inbox
  7. click 'archive'

I retried your steps today with german TB 78.7.0 (32-Bit) on Windows 10 (64bit) - No subfolder 2021 has been created - so works for me.

It doesn't happen consistently unfortunately. It's still happening to me, but it seems like maybe 1 email in 10 has it happen.

Is there any kind of log that I should have Thunderbird writing to, so I can catch when it happens and share the log?

Thunderbird 78.8.1 (64-bit) on Windows 10 Pro (20H2)

Log contains a short session where I used archive button successfully a couple of times. Then I deleted one or two mails. Then last archive button press triggered folder creation Archives/2021 even though it's selected to use Archive folder in settings and "A single folder" is selected in "Archive Options".

Attachment #9209545 - Attachment description: Current folder structure → Current folder structure after log
Attached image Archive options... —

I just made an entirely new profile from scratch, and hooked my same email accounts up to it, and this new profile is still moving some mail into a year subfolder, even though my settings for that account on this new profile are also set to "a single folder".

Does problem reproduce when using newer version (91 for example) with Help > Troubleshoot mode?

Whiteboard: [closeme 2021-11-20]

I tried with & without "Troubleshoot mode". Everything looks fine. I cannot reproduce it anymore.

Simplified Troubleshooting Information:

Application Basics

Name: Thunderbird
Version: 91.3.0
Build ID: 20211101223011
Distribution ID:

Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.3.0
OS: Windows_NT 10.0 19042

Launcher Process: Enabled
Multiprocess Windows: 0/0
Fission Windows: 0/0
          Disabled by default
Remote Processes: 3
Enterprise Policies: Inactive
Google Location Service Key: Missing
Google Safebrowsing Key: Missing
Mozilla Location Service Key: Missing
Safe Mode: false

Add-ons

  Name
  Type
  Version
  Enabled
  ID

    LookOut (fix version)
    extension
    4.2
    true
    lookout@s3_fix_version

    ThunderHTMLedit
    extension
    3.1.18
    true
    jorgk@thunderHTMLedit

It's still happening for me when NOT in Troubleshoot mode. I'll try Troubleshoot mode soon.

I have now confirmed that it's still happening for me, EVEN IN TROUBLESHOOT MODE.

Whiteboard: [closeme 2021-11-20]

I finally have one new sequence of events that might indicate something about this:

  1. I got some mail
  2. I pressed the 'archive' button
  3. It went in the 'year' subfolder
  4. I moved it into the main archive
  5. I deleted the 'year' subfolder
  6. I got some more mail
  7. I pressed the 'archive' button
  8. Absolutely nothing happened; it remained in my inbox. (I tried clicking several times.)
  9. I relaunched Thunderbird
  10. I pressed the 'archive' button on that same piece of mail
  11. It created the 'year' subfolder, and moved the mail into it.

To clarify; typically, mail just goes directly into my main archive folder, and it has no problem doing so, even after I've deleted the year subfolder. Things going into the year subfolder is still relatively rare; today was a weird confluence of two different pieces of mail both having that bug happen to them in the same day, which allowed me to almost certainly confirm that

  1. mail that wants to go into that subfolder, will instead just go NOWHERE if I've already deleted the subfolder once in the current session, and
  2. mail deciding that it wants to go into that subfolder, is some property of the mail, which persists across relaunches, rather than some state that the session gets into.
    either that or this is all a weird coincidence, as I only have the one experience to draw from still, but: it seems likely enough to be a clue that I thought I'd pass it along.

I confirm that this bug happens with 102.9.1 (Debian unstable) and at least since 102.9.0 (maybe before that, but then I didn't notice it).

Strangely, on another machine (Debian testing), also with 102.9.0, the bug doesn't happen.

I never had this problem before.

I can confirm this happening on several of my Windows 10 machines. I use IMAP.

Sometimes it archives under the Archive folder, most of the time it goes into the year folder which I do not want happening.

Any duplicates from this list https://mzl.la/3pBP29V ??

(In reply to serene from comment #22)

I can confirm this happening on several of my Windows 10 machines. I use IMAP.

Sometimes it archives under the Archive folder, most of the time it goes into the year folder which I do not want happening.

To add to this, I also have configured Archives to be kept in "Local Folders",

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