1666810 - Update the "How to print web pages in Firefox" article for the new printing UI

Status: RESOLVED FIXED

(support.mozilla.org :: Knowledge Base Content, task)

Description

[Jonathan Watt [:jwatt]]

The printing refresh happening under bug 133787 is likely to be put out as an experiment to several million users in Firefox 82. It would be good if the SUMO article could be split to provide helf with both the old and the new UI:

https://support.mozilla.org/en-US/kb/how-print-web-pages-firefox

Comment 1

[Angela Lazar]

This page has been updated for the 82 Firefox release.

Comment 2

[Jonathan Watt [:jwatt]]

Thanks, Angela. However, it will be a minority of users that will get this new UI in v82. Possibly a fairly small minority. I'm not sure if SUMO has the ability to make some sort of split (maybe separate "Version 82, old print UI" and "Version 82, new print UI" menu items in the Version field?). And maybe a notice about this possible difference at the top of the page? Due to this issue and the potential for user confusion as the article stands, I'm just reopening this for consideration of what to do.

Comment 3

[Angela Lazar]

I have a note that not all users may see this feature "We are gradually rolling out this improved print menu in Firefox version 82 and higher, if your experience is different see older versions below." Over time this experience will become more common and so we want to highlight it at the top over the old experience.

I can hide this section for users on version <82, do you think that would minimize confusion?

Comment 4

[Jonathan Watt [:jwatt]]

Ah, I think I missed that because, like lots of people I assume, I skim documents and in this case went straight to the numbered steps and diagrams because nothing much distinguishes the notice from the rest of the content. Could the notice be made more prominant, like a red warning box or something along those lines?

I think it would certainly be nice to hide the box for users on versions <82.

All the above said, feel free to close this again when you think it's done. I just wanted to make sure my above concerns weren't overlooked due to the bug being closed.

Comment 5

[Alice Wyman]

@Angela, I'm adding a NeedInfo to review for needed revisions and to mark the article as ready for localization.
See https://support.mozilla.org/en-US/kb/how-print-web-pages-firefox/history

Comment 6

[Alice Wyman]

(In reply to Jonathan Watt [:jwatt] from comment #4)

Ah, I think I missed that because, like lots of people I assume, I skim documents and in this case went straight to the numbered steps and diagrams because nothing much distinguishes the notice from the rest of the content. Could the notice be made more prominant, like a red warning box or something along those lines?

I think it would certainly be nice to hide the box for users on versions <82.

Angela approved my revision to https://support.mozilla.org/en-US/kb/how-print-web-pages-firefox where I made the content for the new UI only show for fx82+. This effectively hides it for Firefox 81 and below. The page displays fine for Firefox 82 users, who see the new and old instructions. Users on Firefox 81 and below only see the old instructions.

One quirk is that Firefox Nightly (v.83) users won't see the new content because Firefox version 83 hasn't been added to the "Customize this article" version picker yet (it only goes up to v82) and Firefox 81 is the default. This has always been a problem for Nightly. It can be fixed by always including two versions above the current version (e.g., 83 and 82) when the version picker is updated for a new Firefox version.

Comment 7

[Angela Lazar]

@Alice Thanks for making these changes. I am going to close this bug now that this is solved.

Comment 8

[Alice Wyman]

Should another bug be opened to review and update the https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox article? Right now that article does link to How to print web pages in Firefox in the Intro but doesn't mention the new UI that some users will see in Firefox 82.

Comment 9

[Alice Wyman]

(from comment #8)

Should another bug be opened to review and update the https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox article?

Never mind. I set up a SUMO Needs change entry for that article.