166997 - Complete crash when printing an article

Status: RESOLVED WORKSFORME

(Core :: Printing: Output, defect)

Description

[viperc699]

User-Agent:       Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.1) Gecko/20020826
Build Identifier: Mozilla/5.0 (Windows; U; Win98; en-US; rv:1.1) Gecko/20020826

I went to a printer friendly version of an article on today's WashingtonPost.com
and it simply crashed right after I hit PRINT in the button bar.

Reproducible: Always

Steps to Reproduce:
1.Hit Print
2.
3.

Actual Results:  
Crashed

Expected Results:  
Printed an article

Below is the details of the fault error I received.

MOZILLA caused an invalid page fault in
module KERNEL32.DLL at 0187:bff76846.
Registers:
EAX=005501d4 CS=0187 EIP=bff76846 EFLGS=00010246
EBX=005501d4 SS=018f ESP=00550000 EBP=0055001c
ECX=005500a0 DS=018f ESI=81b43d84 FS=2faf
EDX=bff76855 ES=018f EDI=005500c8 GS=0000
Bytes at CS:EIP:
ff 55 18 83 c4 10 64 8f 05 00 00 00 00 c9 c3 8b 
Stack dump:
005500c8 005501d4 005500e4 005500a0 005501d4 bff76855 005501d4 005500b0 bff87fe9
005500c8 005501d4 005500e4 005500a0 bff76855 0055028c 81b43d84

Comment 1

[viperc699]

MOZILLA caused an invalid page fault in
module KERNEL32.DLL at 0187:bff76846.
Registers:
EAX=005501d4 CS=0187 EIP=bff76846 EFLGS=00010246
EBX=005501d4 SS=018f ESP=00550000 EBP=0055001c
ECX=005500a0 DS=018f ESI=81b43d84 FS=2faf
EDX=bff76855 ES=018f EDI=005500c8 GS=0000
Bytes at CS:EIP:
ff 55 18 83 c4 10 64 8f 05 00 00 00 00 c9 c3 8b 
Stack dump:
005500c8 005501d4 005500e4 005500a0 005501d4 bff76855 005501d4 005500b0 bff87fe9
005500c8 005501d4 005500e4 005500a0 bff76855 0055028c 81b43d84 

Comment 2

[Andrew Schultz]

Did you submit a talkback report for the crash?  Could you provide the talkback
ID for the crash?

Comment 3

[sujay]

what is the exact URL that crashes for you...

Comment 4

[sujay]

I printed 3 sub-articles at washingtonpost.com w/o crashing on win 98
system.

Comment 5

[rods (gone)]

need testcase

Comment 6

[Olivier Cahagne]

do you still crash with 1.3a or latest nightly build ?

Comment 7

[Jim Biancolo]

I tried a nightly Phoenix build (4/2/03) for the first time.  I got a BSOD when
trying to print this page:

   http://www.berkshire.net/~biancolo/2003/03/

Although I have never tried to print this page before, I thought it was the new
build that was the problem.  So I reverted to 0.5 milestone, cleared profile,
etc. and got the same crash.  So perhaps it's something page-specific.  I have
tried printing other pages successfully, and have even printed the first sheet
of the problem page.  But when I try to print the whole thing Win2K sp3 crashes
(gets to about "processing 75%" and then blue-screens).

I apologize for not trying this on Mozilla, but I'm on a dialup and I just can't
download that big honker right now...

Comment 8

[Andrew Schultz]

it is unlikely the crash at the berkshire URL is related to this bug.  sounds
like a new bug

this bug is WORKSFORME due to complete lack of response for reporter

Comment 9

[Jim Biancolo]

Ah, I see.  I was trying to avoid posting a duplicate so I grabbed the "crashes
while printing" bug that looked closest.  Whoops!  Anyway, I'd be happy to keep
an eye on the comments of the new bug and give you whatever information you need
if you tell me which one it is.  Thanks!