I can't log in , reset, access my long time account with firefox, since 5-11-20
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: svan71, Assigned: jbuck)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:80.0) Gecko/20100101 Firefox/80.0
Steps to reproduce:
I attempted to change password
I attempted a bug report
Actual results:
"Your email was just returned"
"account does not exist"
Expected results:
I should be able to reset my password
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Assignee | |
Comment 1•5 years ago
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Hi there, Firefox Accounts received bounces from your email address. I've cleared these bounces, could you please add accounts@firefox.com to your address book and try signing in again? Thanks!
+------------------+------------+---------------+---------------+
| email | bounceType | bounceSubType | createdAt |
+------------------+------------+---------------+---------------+
| svan71@gmail.com | 3 | 9 | 1551207552523 |
| svan71@gmail.com | 3 | 9 | 1588519748411 |
| svan71@gmail.com | 3 | 9 | 1598211893559 |
+------------------+------------+---------------+---------------+
Jon
The problem is fixed. I never had an issue in the past with sign in and sync, gmail never blocked accounts@firefox.com in the past, I'm not sure why it would suddenly started. I did not add accounts@firefox.com to my whitelist but whatever you did solved my problem and I thank you for it.
Steve
Description
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