1671617 - 81.0.2 (64-bit) prevents Norton 360 VPN from connecting

Status: RESOLVED INCOMPLETE

(Core :: Networking, defect)

Description

[oldeng]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:81.0) Gecko/20100101 Firefox/81.0

Steps to reproduce:

Started Firefox, opened Norton 360 and selected Turn On at Secure VPN

Actual results:

Got multiple small error windows from Firefox saying that connection to VPN could not be established and in Norton got "Your connection is unprotected"

Expected results:

Should have got connection to one of these VPNs

Comment 1

[Simona Badau, Desktop QA]

Oldeng, to eliminate custom settings as a possible culprit, please can you confirm whether you reproduce this issue using Firefox in safe mode or with a new profile?
http://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode
http://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Assigning the Networking component; please move this issue to the right component if this is not the correct one.

Comment 2

[Kershaw Chang [:kershaw]]

Hi Reporter,

I'd like to ask for more information.
What do you mean by opening Norton 360? Is it a browser extension?
Could you attach some snapshots?
It looks like the previous firefox works, so could you try to use mozregression to find out since when firefox is not working?

Thanks.

Comment 3

[oldeng]

Attachment: Norton360 screens.JPG

Norton 360 is a software set for firewall, virus, backup, VPN, ... See attached jpg.

Comment 4

[oldeng]

Norton 360 is a program for general web security - see attached jpeg

Comment 5

[Kershaw Chang [:kershaw]]

Sorry that I was not asking a right question. I know what is norton 360. I just want to know if this might have something to do with Norton Safe Web addon.

So, could you confirm this is a regression by using mozregression?

Comment 6

[Kershaw Chang [:kershaw]]

Close because we don't have enough information.