Open Bug 1672254 Opened 4 years ago Updated 4 years ago

tvn24--Movie doesn't works on Firefox 2020-10-20

Categories

(Core :: Audio/Video: Playback, defect, P3)

Firefox 82
defect

Tracking

()

UNCONFIRMED

People

(Reporter: uskolor, Unassigned)

References

()

Details

Attachments

(3 files)

User Agent: Mozilla/5.0 (Windows NT 6.2; Win64; x64; rv:82.0) Gecko/20100101 Firefox/82.0

Steps to reproduce:

Hello I would like ask about main polish website .The Movie of this website doesn't works .I also check this in Ubuntu on Firefox 79 .Information is this movie material do not support this browser .

https://tvn24.pl/

Actual results:

Website do not allow Firefox show movie.This is strange situation .

https://tvn24.pl/

Expected results:

I should watch Movie from this website as was before .

Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:82.0) Gecko/20100101 Firefox/82.0
20201014125134

(In reply to iiiiikolor@gmail.com from comment #0)

The Movie of this website doesn't works .

Can you link to a specific video? The following works for me. Others were region-locked or required paying a subscription fee.
https://tvn24.pl/polska/kardynal-stanislaw-dziwisz-o-sprawie-janusza-szymika-i-pedofilii-w-polskim-kosciele-4726493

Can you reproduce the issue in a brand new profile?
https://support.mozilla.org/kb/profile-manager-create-remove-switch-firefox-profiles

Component: Untriaged → Audio/Video: Playback
Flags: needinfo?(iiiiiikolor)
Product: Firefox → Core
Attached image 1.jpg
Flags: needinfo?(iiiiiikolor)

I used Ubuntu from USB the same situation .I have fresh profile ..look picture .Movie do not load .

Ubuntu Google chrome works but Firefox website said change you browser .For my this is discrimination.Look screenshot.

Attachment 9182906 [details]
This shows a blank page and uBlock Origin on the toolbar. This is why I asked you to test in a new profile: add-ons and settings can prevent sites from working.

Attachment 9182910 [details]
The error message on Ubuntu reads,

Content not supported.
This content is not supported by this browser, please try another.

I can trigger the message by setting media.mp4.enabled to false. Unlike Chrome, for licensing reasons, Firefox relies on the operating system to play the video. It looks like your USB version of Ubuntu lacks the required packages.

This is a new profile crating step:::
Troubleshooting information
about:support
About Profiles
Profile: default-release
if yes nothing change situation is the same .Movie do not start .??????????????????/

Sorry this is weird .I tried again in fresh profile and start works .Sorry for this .But why I can't open this in my Firefox profile .

A lot of the videos on that site have trouble starting for me in any browser, I'm not clear why. Based on the above, it sounds like the site is serving h264 media, which we do not have a decoder for by default on Linux. If you have ffmpeg installed Firefox will try and use the libraries provided by the package to do decoding, but we do not package our own decoder for the licensing reasons mentioned above.

Do you have ffmpeg installed in the cases where this is working?

(In reply to iiiiikolor@gmail.com from comment #9)

why I can't open this in my Firefox profile

Disable uBlock Origin and any other content blockers n the add-ons manager, make sure you accept cookies, clear the cache, then try again.

Severity: -- → S3
Priority: -- → P3
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