Open Bug 1672442 Opened 4 years ago Updated 3 years ago

hmm, installation failed due to some reason error

Categories

(Firefox :: Installer, defect)

Firefox 83
defect

Tracking

()

UNCONFIRMED

People

(Reporter: ketu.bhalerao, Unassigned)

Details

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(1 file)

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Brave Chrome/83.0.4103.116 Safari/537.36

Steps to reproduce:

downloaded firefox developer edition
tried to install it.

Actual results:

the installer icon on the taskbar turned red
received popup saying "hmm, installation failed due to some reason"

Expected results:

the software should install normally

Component: Untriaged → Installer

Thank you for the report! There isn't much information available in that error message, unfortunately. Please try using a full installer for Developer Edition, if that still doesn't work it may give a more informative error message.

Flags: needinfo?(ketu.bhalerao)

Hi Adam,

the full installation worked.
while this has resolved my installation related issue, please let me know if there is any other information I can provide regarding the "hmm, for some reason...." issue.

Flags: needinfo?(ketu.bhalerao)

Thanks for following up, I'm glad a full install worked!

With the progress bar near the end, the error would most likely mean that the installer timed out. Is this being run on a particularly slow computer? Did it take a long time (over two minutes) before the error appeared?

needinfo to formalize request for more info. I suspect that this may have been due to a timeout due to the install taking too long.

Flags: needinfo?(ketu.bhalerao)

hi, apologies for the delayed response.
over 2 mins: could be.
slow computer: i am not sure about this, the system is i5 with 16 GB ram.
slow internet: no i am able to download the full installer within 30-45 seconds. internet speed is decent averaging around 40 Mbps.

I had to uninstall Firefox as launching it would render my machine in a hung state. even after relaunching/resetting firefox or restarting the system unresponsive issue is still there.

Flags: needinfo?(ketu.bhalerao)

The severity field is not set for this bug.
:nalexander, could you have a look please?

For more information, please visit auto_nag documentation.

Flags: needinfo?(nalexander)

S4 since we haven't seen similar reports. Given the failing stub installation and then the unresponsive Firefox after a successful full installation, this doesn't sound like an installer issue per se.

Flags: needinfo?(nalexander)
Severity: -- → S4
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