Closed Bug 1673200 Opened 4 years ago Closed 4 years ago

Entered auth code into firefox sync account but says invalid code and my account is locked

Categories

(Cloud Services :: Server: Firefox Accounts, defect)

Firefox 82
defect

Tracking

(Not tracked)

RESOLVED INACTIVE

People

(Reporter: nasirarslancheema, Assigned: jbuck)

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:82.0) Gecko/20100101 Firefox/82.0

Steps to reproduce:

Login into sync account every thing was okey recieved confirmation code but when i entered the code it says invalid code. done this step multiple times now account is locked. sometimes no e-mail is recieved. also lost my recovery codes while setting up two factor authentication. Please help how to resolve this issue.thanks

Actual results:

account is locked.

Expected results:

When recieved authentication code in e-mail address the firefox account should be able to recognize it and letme login/sync.

Summary: I have logged in into my firefox sync account recieved a authentication code multiple times each time i enter the code it says invalid code and then my account is locked. Please help → Entered auth code into firefox sync account but says invalid code and my account is locked

Dear Andre Klapper
summary is right. what is the steps to resolve the issue?

Hi there, I'd like to confirm the email address you registered with Firefox Accounts, is it nasirarslancheema@gmail.com ?

If so, I'm not seeing any email bounces from your account. Could you provide a screenshot of the error you're seeing?

Flags: needinfo?(nasirarslancheema)

yes thats right

Flags: needinfo?(nasirarslancheema)

Hi there, I see that you've successfully enabled 2fa on your Firefox Account. I think you're running into this bug . Do you still have your authenticator available? If so, I think you'll be able to sign-in to your account again by visiting a slightly different URL

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → INACTIVE
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