Entered auth code into firefox sync account but says invalid code and my account is locked
Categories
(Cloud Services :: Server: Firefox Accounts, defect)
Tracking
(Not tracked)
People
(Reporter: nasirarslancheema, Assigned: jbuck)
Details
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:82.0) Gecko/20100101 Firefox/82.0
Steps to reproduce:
Login into sync account every thing was okey recieved confirmation code but when i entered the code it says invalid code. done this step multiple times now account is locked. sometimes no e-mail is recieved. also lost my recovery codes while setting up two factor authentication. Please help how to resolve this issue.thanks
Actual results:
account is locked.
Expected results:
When recieved authentication code in e-mail address the firefox account should be able to recognize it and letme login/sync.
Updated•4 years ago
|
Reporter | ||
Comment 1•4 years ago
|
||
Dear Andre Klapper
summary is right. what is the steps to resolve the issue?
Assignee | ||
Comment 2•4 years ago
|
||
Hi there, I'd like to confirm the email address you registered with Firefox Accounts, is it nasirarslancheema@gmail.com ?
If so, I'm not seeing any email bounces from your account. Could you provide a screenshot of the error you're seeing?
Assignee | ||
Comment 4•4 years ago
|
||
Hi there, I see that you've successfully enabled 2fa on your Firefox Account. I think you're running into this bug . Do you still have your authenticator available? If so, I think you'll be able to sign-in to your account again by visiting a slightly different URL
Updated•4 years ago
|
Description
•