Closed Bug 1674595 Opened 4 years ago Closed 4 years ago

Thunderbird 78.4 not sending/receiving emails. No error message.

Categories

(Thunderbird :: General, defect)

x86_64
Windows 10
defect

Tracking

(Not tracked)

RESOLVED INVALID

People

(Reporter: info, Unassigned)

Details

(Whiteboard: [tls1.2 required][support])

After update thunderbird to 78.4 it just refuses to send/receive emails. No error messages.
I've deleted all stored passwords and tried a sync to my email server - nothing. Not even a prompt for a new password.

I've got around it by restoring my hard disc to an earlier day before the update then disabling the auto update in thunderbird. (After doing this my previous version sends/receives emails without problem so the error isn't with my email server. Using another PC without the 78.4 version of thunderbird was also working without problems during this time - which sort of supports my suspicion thunderbird was the culprit.)

ps. Reboots of the PC made no difference.

Your problem seems to be no bug, but a possible support thread. Create a thread in german support forums, please: www.thunderbird-mail.de

Flags: needinfo?(info)
Summary: I've installed the latest (78.4) version and afterwards thunderbird would not work in sending/receiving emails. No error message. I deleted any stored passwords and tried again. No prompt to enter password, nothing. → Thunderbird 78.4 not sending/receiving emails. No error message.
Whiteboard: [support]

Hi Wayne,
Thanks. Changing to the lower TLS setting in about:config sorted it out. You can close this down as solved from my point of view.

I had tried to search bugzilla before opening the bug alert - but not found that as a possibility.

Suggestion: Would it be possible that users actually receive a warning about the security level problem when Thunderbird can't talk to the email server? From how things are worded I think the security protocol in use is actually being checked so a warning ought to be possible. Even better would be the option with the warning to temporarily use the lower setting for a limited time period.

I've spent a couple of hours trying to get it working. I guess others will be having problems, maybe even just giving up and starting to give Thunderbird a bad reputation.

Best wishes
Andy

Flags: needinfo?(info)

Yes, it is problematic that the user doesn't get notified.
Thanks for the update.

Status: UNCONFIRMED → RESOLVED
Closed: 4 years ago
Resolution: --- → INVALID
Whiteboard: [support] → [tls1.2 required][support]

(In reply to Wayne Mery (:wsmwk) from comment #5)

Yes, it is problematic that the user doesn't get notified.

Wayne, do we have the chance to get notified about this reason? This would be a great improvement.

(In reply to Alex Ihrig [:Thunderbird_Mail_DE] from comment #6)

(In reply to Wayne Mery (:wsmwk) from comment #5)

Yes, it is problematic that the user doesn't get notified.

Wayne, do we have the chance to get notified about this reason? This would be a great improvement.

Would certainly be nice - we have a wide array of issues where better feedback would be helpful

Just an update.
I've met this same problem again on another PC / email account. It took me a while before I realised it might be this problem, at first I was thinking wrong password.

It really would be very nice for the user to get some sort of warning rather than retreiving of emails failing silently. I'd sent this user an email and it was only talking with them later they said that it hadn't arrived, in fact they hadn't had emails for quite some time with this particular account. After modifying the minimum they then received 30+ messages.

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