1674873 - Cookies are deleted after browser is closed despite being set to store them.

Status: RESOLVED WORKSFORME

(Firefox :: Untriaged, defect)

Description

[J]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/86.0.4240.111 Safari/537.36

Steps to reproduce:

Browser is set to store all cookies: "delete cookies and site data when Firefox is closed" box is unchecked.

Solution attempts:

• Went to "about:config" and changed "privacy.purge_trackers.enabled" to "false" which is a solution recommended to me by other users experiencing the same issue.
• All extensions and privacy settings have been deactivated in order to try fixing this issue.
• Additionally, I upgraded from Firefox 82 to Firefox Beta to try to solve this issue, without any luck.

Actual results:

The browser still deletes all cookies after closing.

Expected results:

I want all my accounts to stay logged in after I close the browser and therefore store all of my cookies.

Comment 1

[Timea Cernea [:tbabos][inactive]]

Hi J,
Can't reproduce this on my end, cookies are stored after restarting the browser and I remain logged in on the sites.
Although I believe this is not the case, do you have those sites added to the exceptions list for Cookies and Site data by any chance?

Since your already checked with add-ons disabled, can you please switch to a new profile and check it out there? Here is how to do that: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

Comment 2

[J]

I just tested out logging out of my Firefox profile and refreshing the entire program and it worked. it was able to save my cookies after I closed the program.
When I logged back into my firefox account then it deleted the cookies again after I closed the program.

So the problem is something to do with my profile rather than Firefox. Now I have to figure out what that is because I have no idea.

Do you know if there's a way to reset a Firefox profile to its default settings?

Thanks so much for your help, I really appreciate it!

Comment 3

[J]

Never mind, I think it's all fixed. I just deleted my firefox profile and created a new one with the same email. I didn't have very much saved on it so it wasn't a big issue.

I still have no idea what setting was making this problem happen though, I still couldn't find anything after the profile was discovered to be the problem.

That said I think everything is fixed now.

Thanks again!

Comment 4

[Timea Cernea [:tbabos][inactive]]

Thanks for looking into it J! As for how to restore to default settings, next time you will need it just go to about:support and there is the "Refresh Firefox" button. That will remove all your addons and customizations and restore the browser to default settings.