unable to send or receive after 78.4.1 update, server timed out on both accounts. changing security from 3 to 1 had no effect
Categories
(Thunderbird :: Untriaged, defect)
Tracking
(Not tracked)
People
(Reporter: memilan, Unassigned)
Details
(Whiteboard: [support])
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:82.0) Gecko/20100101 Firefox/82.0
Steps to reproduce:
Only updated T-bird from 78.4.1 to 78.4.2, upon recommendation from T-bird, and restarted client.
Actual results:
Unable to send or receive. Server times out on both accounts. Changing security from 3 to 1 had no effect. Restarted several times w/o effect.
Expected results:
Should have been able to continue sending and receiving on both accounts.
In the past there used to be an issue with some Antivirus programs that controlled Firewall eg: Norton. Even though the firewall said Thunderbird was allowed, it did not recognise the update as same program. So you would need to Exit Thunderbird, access Firewall and select Thunderbird and disallow, then ok it. Then return to Firewall, select Thunderbird and set to allow again. Then start Thunderbird.
Any error or pop up messages?
What server gmail, yahoo, AT&T ?
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Comment 4•5 years ago
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In general it is good to consult KB articles. Like https://support.mozilla.org/en-US/kb/cannot-receive-messages
Description
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